Lion match ******* and poor quality

We have aquired a box of matches that are poor quality. The matches have damaged my shirt and curtains which full disclosure was made to the company with proof. They immediately took the matches via a courier and sent it to their lab which is a smoke screen for consumers. They prolong time as stress out the consumers. After about 8 months they come with silly excuses for their poor quality. They people in management is of poor quality and *******. I am now seeking assistance of the courts so this is stopped.