Pathetic service

On the 17 March 2021 I bought a dining room suit with a server cash at The Living Room Interior Design Cape Town branch. After 2 days they delivered and assembled the table, the server was defective. This resulted in this defective server being returned to the shop by the persons who delivered it.

The sales lady from the Living Room Interiror Design Cape Town branch promised me that a new server will be ordered from Johannesburg and delivered to me within a week. After a week I had not received any feedback from the Cape Town branch of the said interior design establishment. I then contacted their customer service on the 25 March 2021 and I spoke to Zizipho. She promised to send the server the following day. On 31 March 2021 I called and I spoke to Zizipho again, she apologized and told me that she spoke to her manager and promised that the server will be delivered to me soonest. She even gave me her cell phone number. On the 07 April 2021 I sent a whatsapp message to Zizipho. In response she said that the truck left with my server from Johannesburg to Cape Town. She then indicated that I should wait for a call from the courier.

I followed up weekly with Zizipho on whatsapp to trace the server, however I was repeatedly told the server will be delivered. It is now a month later and I still do not have the server. I am struggling to get the server I paid for. As a result of being moved from pillar to post, I told Zizipho that I am tired of their unfulfilled promises and their mediocre service. I then asked for the full refund of the Dining room suite and the undelivered server. With my refunded money I intend purchasing a dining room suite and server at another furniture shop in Cape Town.

I proceeded to ask Zizipho for the email address and the name of the owner because I wanted my money refunded. She said employees are not allowed to give out the name of their boss. I have now reached a dead end with the Living Room Interior Design. It is on this basis that I appeal for your intervention. I therefore lodge a complaint against this establishment. I need assistance to recover my money or get my server delivered.