Terrible customer service...they take your money and disappear with it!

On the 31st of August, I ordered two couches from this company. I was then told that I must pay 60% of the quote for the work to start. I made payment on the 4th of September. Rominique Peterson then acknowledged the payment. 6 weeks later, my couches were still not delivered and when I enquired, I was told that my order will be ready the following week, and I must just pay the outstanding amount. Which I made on the 29th of October. The couches were never delivered. On the 3rd of November, I was requested for my location since they couldn’t pick up my location! I sent it, they promised to deliver that Saturday,which never happened. On the 6th another consultant responded to my query and told me that the money I had paid was short, since they didn’t charge me the right amount for the delivery, which I refused and told her as such, it was their mistake and they should incur the cost for their error. After the back and forth regarding them refunding me, they promised to refund me on the 12th of October. Seven days later, the refund was still not reflecting. I enquired again and was told that they had decided to deliver the couches, which was promised last week Wednesday. I enquired again and the lady had since said that she will forward me the tracking number. This people came across as legit, and were very professional at the beginning. I am floored by the treatment I have since received from them!