The Lovely Lash Studio SA
4|3 reviews
KS
Kirby S
1 reviews | Active since Member
15 Jan 2025, 14:30
Mislead
She has been pestering me for months selling her perfection for lashes. Said she does a 3D picture of what is needed to give you the perfect look. She took pictures of my face and added lashes to it. We agreed on the look . I laid for 4.5hours just to open my eyes and I most cried because I looked as if I was a run away from a hospital. She saw at that moment I was unhappy. Told me to come back by the Tuesday as she will have to see how she could fix it. Then she msged me and told me I need to pay her again for that. I was surprised as she was the one who not only wasted my time but sold me on a lie. She refuses to refund my money which is felt was ****** after lying about her ability.
Helpful (0)
Replies (53)0
Replies (53)The Lovely Lash Studio SA's replyOfficial
20 Jan 2025, 06:28 Dearest Kirby,
We are deeply saddened that we did not exceed your expectations during your appointment for a Removal and Full Set of 5/6D Russian Volume eyelash extensions. As part of our service each client receives a thorough consultation, where both parties agree upon a style and polices are discussed at length, and a waiver gets signed prior the application. The refund policy forms part of the waiver as a standard business practise.
Please find a link to all reviews here:
https://g.page/r/CS1RyHev0hg6EAE/review
https://www.fresha.com/a/the-lovely-lash-studio-sa-cape-town-4-carlton-place-swu7w9ss#modal-reviews
Your sincerely, Jo-Allison Bransby
We are deeply saddened that we did not exceed your expectations during your appointment for a Removal and Full Set of 5/6D Russian Volume eyelash extensions. As part of our service each client receives a thorough consultation, where both parties agree upon a style and polices are discussed at length, and a waiver gets signed prior the application. The refund policy forms part of the waiver as a standard business practise.
Please find a link to all reviews here:
https://g.page/r/CS1RyHev0hg6EAE/review
https://www.fresha.com/a/the-lovely-lash-studio-sa-cape-town-4-carlton-place-swu7w9ss#modal-reviews
Your sincerely, Jo-Allison Bransby
Best regards,
The Lovely Lash Studio SA's reply20 Jan 2025, 06:28
Official
Dearest Kirby,
We are deeply saddened that we did not exceed your expectations during your appointment for a Removal and Full Set of 5/6D Russian Volume eyelash extensions. As part of our service each client receives a thorough consultation, where both parties agree upon a style and polices are discussed at length, and a waiver gets signed prior the application. The refund policy forms part of the waiver as a standard business practise.
Please find a link to all reviews here:
https://g.page/r/CS1RyHev0hg6EAE/review
https://www.fresha.com/a/the-lovely-lash-studio-sa-cape-town-4-carlton-place-swu7w9ss#modal-reviews
Your sincerely, Jo-Allison Bransby
We are deeply saddened that we did not exceed your expectations during your appointment for a Removal and Full Set of 5/6D Russian Volume eyelash extensions. As part of our service each client receives a thorough consultation, where both parties agree upon a style and polices are discussed at length, and a waiver gets signed prior the application. The refund policy forms part of the waiver as a standard business practise.
Please find a link to all reviews here:
https://g.page/r/CS1RyHev0hg6EAE/review
https://www.fresha.com/a/the-lovely-lash-studio-sa-cape-town-4-carlton-place-swu7w9ss#modal-reviews
Your sincerely, Jo-Allison Bransby
Best regards,