Complaint

<p>Hie Sir/Madam<br />I went to MarcoPolo at Sandton on the 30th of September, I got there as usual around after 24H00, so it was already 1st of Oct I played until the time to close at 04H00am.</p> <p>What happened the attendent Marko came to me and said (03H45 they are closing cash desk), after he said that I did cashout my ticket from the machine at 03H40.</p> <p>I got to the cashier at 03H41, if I get there I findout that they did put extansions which means they closed. I opened those extansions and get it the queue, bcoz they were people on the queue.<br />The cashier (Monica) said she's closed so she can't pay me. I told her ( 03H45 is not yet reached)  she said her time and mine are not the same and she can do what ever she want. We started arguing until her manager came (Peter).<br />I told him the story and he said to me if she say so there's nothing he can do, I asked how? bcoz Marko said they close cashiers desk at 03H45 but I came here before that time. He said if I have a problem I must contact gambling board, then he started shouting.</p> <p>After shouting he said to me if you keep complaining here (I'll tell security to get you out), I said its fine let them do so.</p> <p>Then security came and take me out. <br />The following night I went back bcoz I had the ticket which is not cashed out. When I get at the entrance security guy said to me (you are not allowed to enter here, you are banned). <br />I asked I'm banned bcoz of what? He said bcoz of incident of morning. I said its fine, give me the contacts of your headoffice the guy told me about gambling board, I said no I need for MarcoPolo not gambling board.<br />The other guy came from inside and took my ticket to cash out it, he gave me contact numbers, I said to him (may I have email address) he look at me and said (they dont have) and he left.<br />He left me standing at the entrance the security guys they just look at me and started giggling as I'm stupid.<br />After a long stand my friend came, I asked him to check for me the email address on notice he did as I asked bcoz the Marco Polo staff they refuse to give me.<br />So my question is this, "to ask why they dont keep the time" does this make someone to be banned at the premises as they did to me. I've been going at MarcoPolo for 3yrs now.</p> <p>If you dont take action wth the attitude of Monica you are in trouble.<br />Everyone is scared to say anything to her as I was explaining to Peter he turns he's back to me and he does'nt want to listen what Im telling him. I told him to check the footage so that he can prove who was wrong on this issue which made me banned at MarcoPolo.</p> <p>Thanks<br /> <br /> </p>