BEWARE - DO NOT PURCHASE FROM MATTRESS KING

I have been more than patient and have been giving the run around from November 2024 by Mattress King and the Owners Son Dane, were I initially purchased the bed from. I have made countless calls to Dane and received limited Reponses or feedback. My mattress failed within a year which was within its warranty period. This mattress was off poor quality I have requested a refund and was refused this by Dane, who now put me onto a third party (Bravo Brands) to make my own arrangements. Bravo Brands has approved a Mattress and base set return and is willing to Credit the store, however the owners son Dane doesn’t want to accept the credit. I am not confident to take a replacement of the identical bed as I believe it will fail again and I am not willing to take that chance. Dane did give me an option of swapping me for an alternate mattress, but he wanted me to make arrangements with Bravo Brands to do this. I bought this bed to keep it, with the understanding of a guarantee that it will last, now that it’s failed both Mattress King and Bravo Brands are making this process difficult to nearly impossible. I have spoken to several consults as well as Verdi a manager from Bravo Brands, who promised me I would get feedback from his manager and this also hasn’t happened. If I am not given a refund by close of business today 27/01/2025. I will be reverting this matter to the Ombudsman, Legally as well as on social media. Mattress King and Bravo Brands should sort out their own internal issues. I am a paying customer that wants to be treated fairly. There seems to be no communication & customer service principles being followed. I will continue in my persistency to ensure this is resolved and my guarantee is honoured and a refund given!