SM
Silvester M
Active since Feb 2012
36
Reviews
0
Industries
Reviews
36 reviews8 months ago
Prood Customer Service- Standard Bank Home Loans
I called in last week Tuesday 05 August 2025 with a HomeLoan query with a turnaround time of 24-48 hours. Did not receive feedback. I again called in today 13/08/2025. The consultant told me they will call me back shortly however a few more hours have passed and no call. This is disappointing knowing that as a customer. I have to chase up for service delivery.
53 replies
9 months ago
Ucount rewards impossible to move to Tier 5
UCounts. It is almost impossible to get to tier 5 on the Ucounts rewards app. I have added several services to move me from Tier 4 to Tier 5, but I'm always between 75 & 100 points short. The additional 2 Standard bank Vehicle Warranties o took out apparently don't carry weight and is not part of the specific warranties that Standard bank Offer. Also the timeframe to get rewards and vouchers seem to be scheduled based on when you don't generally shop. It feels like this app is planned so you unbale to tier up or get a rewarded based on your spend patterns. Have been on this for years and haven't won a single prize. Do people even win prizes here, maybe you should state who won if they allow it.
53 replies
13 months ago
Beware of Virgin Active Debiting incorrect amounts and not honoring discounts
Virgin Active Debited my Account for an excessive amount and did not honor the special sign up discount that was promised to me . Sales say their system reflects the correct details and are not sure why I was debited and incorrect amount.
0 replies
15 months ago
BEWARE - DO NOT PURCHASE FROM MATTRESS KING
I have been more than patient and have been giving the run around from November 2024 by Mattress King and the Owners Son Dane, were I initially purchased the bed from. I have made countless calls to Dane and received limited Reponses or feedback. My mattress failed within a year which was within its warranty period. This mattress was off poor quality I have requested a refund and was refused this by Dane, who now put me onto a third party (Bravo Brands) to make my own arrangements. Bravo Brands has approved a Mattress and base set return and is willing to Credit the store, however the owners son Dane doesn’t want to accept the credit. I am not confident to take a replacement of the identical bed as I believe it will fail again and I am not willing to take that chance. Dane did give me an option of swapping me for an alternate mattress, but he wanted me to make arrangements with Bravo Brands to do this. I bought this bed to keep it, with the understanding of a guarantee that it will last, now that it’s failed both Mattress King and Bravo Brands are making this process difficult to nearly impossible. I have spoken to several consults as well as Verdi a manager from Bravo Brands, who promised me I would get feedback from his manager and this also hasn’t happened. If I am not given a refund by close of business today 27/01/2025. I will be reverting this matter to the Ombudsman, Legally as well as on social media. Mattress King and Bravo Brands should sort out their own internal issues. I am a paying customer that wants to be treated fairly. There seems to be no communication & customer service principles being followed. I will continue in my persistency to ensure this is resolved and my guarantee is honoured and a refund given!
0 replies
18 months ago
Beaware of Makro online refund process - Poor system and no customer support
Be aware of Makro online refunds. Was supposed to be refunded for a unrepairable jojo pump that was under warranty. The repair department at Makro Cornubia told me they don't need my banking details and will just refund my card that I paid from, thereafter I followed up when no refund was received after 6 days and was told that the payment didn't go through because Makro didn't have my card details, which I then submitted via Makro Springfield. Nobody was able to assist me to escalate and said the finance department doesn't answer there phones. Such a big establishment yet such a poor system to refund what is due to the customer. This cost me much time, money and inconvenience and my issue is still not resolved. Makro online didn't even reply to my email. This is pathetic service delivery form Makro
71 replies
19 months ago
MTN - ***** - Debiting a closed paidup account & list me on the credit Burea
I have paid up and closed my MTN account in September 2022. When I did a credit check this week, MTN has listed me on the credit bureau and handled me over. This has negatively affected my credit rating. I have correspondence and proof on email regarding this issue. My account number is BA111790994
0 replies
26 months ago
Pathetic Customer Service. Need beter service provider
No Customer service. Internet was disconnected, because of a failed debit due to card renewal. No means of communication or able to update tried to chat to Refilwe Loeto on watsapp but was ignored. Cannot call in. no OPT was sent when trying to reset payment details on account via website.
0 replies
33 months ago
Momentum wont honor or escalate my claim my claim concession.
Momentum finds a technical clause not to pay my claim and will not escalate internally to review. Very disappointed after years of being claim free and momentum not looking at me as an individual case when it comes to claiming but looking at me as an individual when giving me a premium. This is how you are taken care of after years of committed support to this huge corporate enterprise. You have a valid claim that momentum don't have experience with resolving when I first called in to request advise and now they find a loophole not to honor the listed benefit. Shocking and disappointing as I always recommended momentum to all the people I know, but not after this.
60 replies
42 months ago
MTN service has fallen - MTN debit account for additional funds without authorization and they don't reply to emails or conatc requests
I been debited +/-R1600 last month and +/-R1060 this month, WITHOUT MY CONSENT! This is fraud to debit my account without authorization. I did not even get notification of this. MTN has still not contacted me telephonically after several requests. Pathetic customer service. No feedback no response. This is ridiculous. MTN need to sort out this and pay me back for bank charges & inconveinece due to this issue.
132 replies
44 months ago
Unauthorized debit by MTN. Poor Service. No answer when calling in
I have been debited R579 which was not authrorised by myself. The standard debit order is for R299. I have reversed this debit order which was at a cost of R40. I have called in to the retention department and waited on the line for 12 mins. with no answer, on the 26/08/2022 from 0833505800, call was terminated at 9h14. Now they want to charge me an exorbitant amount to cancel my contract because i was unhappy with the poor service.
0 replies
Review Distribution
5 Star
3 (8.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
8 (22.22222222222222%)
1 Star
25 (69.44444444444444%)