Pathetic service and Mediocre food

Extremely pathetic service. Firstly, I made a booking for my husband's birthday. When we got there, the front desk advised us that we didn't have a booking. But nevertheless we were seated. Thereafter, it was downhill. It took ages for the first waitress to bring us menus. Then to order drinks we had to call her. The second waitress, Brenda wasn't better. Throughout the service she kept telling us she couldn't assist us on time because she was busy. So when we ordered food, it took more than an 1 hour to come. When we ordered drinks for the second time we got it at the end of our meal when we were paying the bill. The food was not good at all. We ordered cheesey chips and lamb. The lamb was cold and watery. The cheesy chips were soggy and Salty. In fact, I felt like I wasted our time and money taking my husband there for his birthday. I understand that it is not possible to always be at your best when trying to please customer's but honestly the level of service received from the staff makes me not want to go back. This is place seems good on social media, if only it was true!