ZS
Zhanè Solomon
Active since Sep 2020
15
Reviews
0
Industries
Reviews
15 reviews10 months ago
Extremely Poor Service and Unacceptable Delays from Makro
I’m extremely disappointed with the service I’ve received from Makro regarding a refund for a damaged product I returned. I logged the return on 20 May, and the item was collected on 21 May—yet more than three weeks later, I still haven’t received my refund. I’ve made multiple calls to their customer service, where I was repeatedly told the issue would be referred to the Alberton store. However, nothing has come of it. To make matters worse, I’ve since received several calls from the delivery company attempting to collect the item again, despite it having already been picked up weeks ago. This shows a complete breakdown in internal communication. I’ve also sent numerous emails asking for feedback, and the only response I get is that the item is “under inspection.” That same response was given two weeks ago, and I’ve heard nothing since. At this point, Makro has both my returned item and my money, and I’ve been given no clarity or timeline for when the refund will be processed. I’ve now requested an escalation due to the lack of service and accountability. This experience has been incredibly frustrating, and I would strongly urge others to be cautious when purchasing from Makro—especially if there's any risk of needing to return a product. The customer service and after-sales support have been completely unacceptable.
159 replies
31 months ago
Frustrating Service from Discovery Medical Aid
After numerous calls to Discovery medical aid, we were told to email the issue to the relevant department. The email address given to us was: CIB_APP_FORMS@discovery.co.za On 12 September 2023, I emailed the chronic benefits department stating that we had received a chronic medication script from my treating specialist however, we noticed that the claim paid out from the medical savings benefit instead of the chronic medication benefit and as such we no longer have any medical savings. I also attached the script and email from the Dr. with the chronic medication claim that was charged to the medical savings benefit. However, from the 12th of September till date, all I have received in response, were automated messages. This is frustrating as we require the medical savings for OTC meds. At this point, we are considering changing our medical aid scheme!
262 replies
34 months ago
Pathetic service and Mediocre food
Extremely pathetic service. Firstly, I made a booking for my husband's birthday. When we got there, the front desk advised us that we didn't have a booking. But nevertheless we were seated. Thereafter, it was downhill. It took ages for the first waitress to bring us menus. Then to order drinks we had to call her. The second waitress, Brenda wasn't better. Throughout the service she kept telling us she couldn't assist us on time because she was busy. So when we ordered food, it took more than an 1 hour to come. When we ordered drinks for the second time we got it at the end of our meal when we were paying the bill. The food was not good at all. We ordered cheesey chips and lamb. The lamb was cold and watery. The cheesy chips were soggy and Salty. In fact, I felt like I wasted our time and money taking my husband there for his birthday. I understand that it is not possible to always be at your best when trying to please customer's but honestly the level of service received from the staff makes me not want to go back. This is place seems good on social media, if only it was true!
0 replies
34 months ago
Appalling service from customer care team
I ordered medication online for my mother for delivery. I proceeded to pay and once I paid, I noticed that the delivery address was incorrect even after I had entered the details correctly prior to payment. Nevertheless, I called customer care immediately to resolve the issue, however, I was told to contact the pharmacy. I called the pharmacy and unfortunately I was told that the medication was not on the system. I was told to call customer services again. I called customer services for the 4th time after my airtime continued to finish, the agent was able to assist me with changing the details or so I thought. After my airtime cut, I called back and this time to verify the address was changed, only find out that it was not logged at all. So I went through the process again with another agent who finally assisted me with changing the delivery details. The service I received is unacceptable and appalling. I am extremely frustrated with constantly calling and wasting my airtime when in the first place, the agent could have assisted me!
0 replies
36 months ago
Appalling Service on Mother's Day
I bought my mother a bouquet of tulips for Mother's day. Unfortunately she was not at home when the delivery arrived and she told the delivery guys to leave the gift with her neighbours. But instead of leaving the flowers with the neighbours, they left her flowers on the road!! Furthermore, it was noted that my mother signed for the flowers, which is utter nonsense as I can confirm she was at a family gathering. This is appalling service from NetFlorist. I am extremely disappointed with how my mother's day order was handled. Based on this issue, I do not think I will be supporting this business going forward.
0 replies
36 months ago
Appalling service
We have the Sealy Posturepedic ponto firm bedset. We have an issue with the mattress as it's extremely noisy and hurts when slept on. We have the bed from last year Dec but it feels like we have the bed for years due to all the issues we faced till date. We have not heard from the mattress warehouse even though I have complained several times to Jan Bothman. The quality of the bedset is poor. The base is squeaky even after it was replaced because of a transportation fault. No on wants to assist us even though the bed is under warranty. Not worth the money spent! Extremely appalling service from the mattress warehouse.
106 replies
36 months ago
Poor quality beds and appalling service
We have the Sealy Posturepedic ponto firm bedset. We have an issue with the mattress as it's extremely noisy and hurts when slept on. We have the bed for 3 months but it feels like we have the bed for years. We have not heard from Sealy even though I have complained several times. The quality of the bedset is poor. The base is squeaky even after it was replaced because of a transportation fault. No on wants to assist us even though the bed is under warranty. Not worth the money spent! Extremely appalling service as well.
159 replies
39 months ago
Appalling Service: Home Loan Department
We have reached out via Secure Chat on the FNB App to Nusrat Ali on 23 January 2023. I asked for her to please fix the interest rate on our home loan. She then sent a request through to the Home Loans Department. She stated that it would take 24-48 hrs for me to receive an email. 48hrs later I did not receive an email. I then contacted Mary via the Secure Chat and she also sent a request and told me the same thing on 26 January 2023. Up till now from Monday, we still have not received any response, so we called FNB and managed to get a hold of Kuploano Moiloa on 27 January 2023 at 12:54pm. She has told us that Nusrat Alli had sent the request on 23 January 2023 and a quote was sent back to her on 25 January 2023. We did not receive the quote as Nusrat went on sick leave on 24 January 2023. Kuploano further stated that the quote should have been sent directly to me as the team should have been aware that she was on sick leave when the quote was sent to her. We are now being told that we are unable to fix the interest rate due to an upgrade on the system. We will only be able to fix it after the 31st of January 2023. This is unacceptable and the service from FnB is appalling as I should have received the quote and the onus is on FNB. If Nusrat Ali was unwell, then the Home Loan department could have at least contacted us to inform us of our enquiry. There is no point in being a leading bank in innovation when the service given to customers is poor!
264 replies
41 months ago
Appalling Service/ Multiple charges to my account
I have been trying to contact Vox/ Vumatel from last week Friday to sort out an issue which is on their side. The issue is that I placed an order on Wednesday 23 November 2022 for 50mbps at R649. On Friday morning I received a call from Vumatel (Yolande) who said that there is no order on my name and she explained to me that there is a black Friday deal for R499 for 100mbps and that Vox would need to contact Vuma in order to set up any line. Hence, there was no order for the 50mbps at R649 on Vox's side. I then asked her to please cancel the R649 order in case there was one and she said that she phoned Vox and there is no order placed on my name and that she was placing the order for me for the black Friday special. Once I managed to access the Vox online portal I noticed that the R649 order had been completed and the Black Friday special is still not ordered. Meaning there is two orders on my name. THIS IS DAY LIGHT ROBBERY!! I have only accepted one quote for R499 and no quote for R649. But yet I am being charged for both. Vox was unable to assist me and change my package when I have not even received anything as yet nor did I pay for anything. I have emailed and called Vox multiple times but I have not been helped yet. I am currently waiting for them to answer my call and stop transferring me from one department to another. I will not pay R649 or a Cancellation fee ( AS I REQUESTED THE BLACK FRIDAY SPECIAL BEFORE ANYTHING COULD HAPPEN). This is appalling as I received numerous calls when a sale needed to happen but when I require help, there is no one to help me with my issue. Based on the service I am receiving now, I do not recommend both Vox or Vumatel.
132 replies
Review Distribution
5 Star
1 (6.666666666666667%)
4 Star
1 (6.666666666666667%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
13 (86.66666666666667%)