No feedback. Bull**** of a call centre.

It's almost year with no feedback regarding the requested documents. The website query doesn't work. No one answers the call centre number. I have sent numerous emails to the initial consultant and the team leader but no feedback. I event sent an email to queriesrfa@nmg.co.za but still no feedback. The call back option doesn't work. Ke frustrated as I need those requested documents to submit to SARS. Been calling them since last year 2025 to date but still nothing.

*********************************************************

Dear Valued Client

Thank you for contacting NMG Benefits. Your email is important to us, and you will receive a response within 24 hours.

Kindly take note that our operating hours are 08h00 – 17h00 Monday – Friday.

Should you send your email over the weekend, the response time might be longer than the 24 hours.

Kind Regards,

The NMG Interactive Client Centre Team Contact number: 0861 222 588