I have a TNF thermoball jacket that was a little frayed around the collar

I have a TNF thermoball jacket that was a little frayed around the collar. Since this could be considered wear, I contacted Sector Group (local distributors) and asked if they would be able to repair it for me and what the cost would be. A very helpful lady asked me to mail through pictures of the jacket and damage. She mailed me back to say that they would send a courier to collect it from my home and repair it under warranty at no charge. Wow! I will certainly continue to support this great brand.