Nu Shop Phoenix Plaza unacceptable staff behaviour

We visited the New Shop at Phoenix Plaza and purchased clothing, which was extremely expensive. However, the items were necessary, so we proceeded with the purchase. The staff assisting with school clothing at the back of the store were very young. One female assistant appeared unwell and was visibly hostile; she responded angrily to every request we made. When we proceeded to the payment counter, the cashier was preoccupied with her cell phone while assisting us. We also needed to purchase shoes, so I asked my daughter to check for them at the back of the store while I approached the security guard. The security guard inspected the items in my bag, verified them against the receipt, and approved them. While my grandchild and I remained inside the store browsing bags, despite having already purchased one, a staff member at the counter accused me of attempting to ***** a bag. I immediately explained that my items had already been checked and approved by security and that I would never ***** from the store. This was the worst shopping experience I have ever encountered, as the conduct and attitude of the staff were entirely unacceptable.