More like NO Couch OR Potato

About three or four weeks ago someone posted on 'The Best Thing Ever' Facebook page that they were looking for 'the best ever' headboard. Amongst the recommendations, the name 'Couch Potato' in Lansdowne was mentioned and that the person had just ordered a headboard from them. The post was accompanied by a link to their Instagram account which I duly visited. On their account I saw that we had just missed their special offer of 50% off a headboard of your choice, but was very impressed when they offered us the discount in any case. Great. I said we would be around later that afternoon to choose, pay, etc. This is where the fun started.

Their operating hours state that they are open Monday to Friday from 9 to 5, and Saturdays drom 9 to 1. We arrived on Friday afternoon at around 4pm and nothing... not a soul. Fine, they are open on a Saturday, so we'll go around then. Nothing, not a soul.

Monday of Tuesday afternoon the following week we have an opportunity to drive past there again after work. Great - there's life! We go into the factory, choose a headboard, material, etc. We pay the 50% deposit on the spot and are told that it would take 7 to 10 working days.

On day 11 I start phoning them to enquire regarding the status of our order. Let's jus say that office hours are not important to Couch Potato, nor is answering the phone. It has now been 15/16 working days, 50+ unanswered phone calls, numerous emails and an obnoxious receptionist who tries to talk over you when you query why they don't answer the phone, reply to emails or give their customers feedback.And when the phone is finally answered, all you get are excuses blaming the factory, 'shock' at being told that no-one was at the factory on both the Fridays and Saturdays we were there, the reason the phone is ignored is because she only came into work at 1pm(?!) and left the office at 2pm on another day(?!).

And don't think that asking to speak to a manager/owner helps - I have now been waiting 3 days for that.

This company clearly does not care about providing a positive experience to their clients.

Now for the fight to get our money back.