CP
Couch Potato Landsdowne Cape Town
Unclaimed Business
CP
Couch Potato Landsdowne Cape Town
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Thinus J
1 reviews | Active since Jan 2020
27 Jan 2023, 06:13
More like NO Couch OR Potato
About three or four weeks ago someone posted on 'The Best Thing Ever' Facebook page that they were looking for 'the best ever' headboard. Amongst the recommendations, the name 'Couch Potato' in Lansdowne was mentioned and that the person had just ordered a headboard from them. The post was accompanied by a link to their Instagram account which I duly visited. On their account I saw that we had just missed their special offer of 50% off a headboard of your choice, but was very impressed when they offered us the discount in any case. Great. I said we would be around later that afternoon to choose, pay, etc. This is where the fun started. Their operating hours state that they are open Monday to Friday from 9 to 5, and Saturdays drom 9 to 1. We arrived on Friday afternoon at around 4pm and nothing... not a soul. Fine, they are open on a Saturday, so we'll go around then. Nothing, not a soul. Monday of Tuesday afternoon the following week we have an opportunity to drive past there again after work. Great - there's life! We go into the factory, choose a headboard, material, etc. We pay the 50% deposit on the spot and are told that it would take 7 to 10 working days. On day 11 I start phoning them to enquire regarding the status of our order. Let's jus say that office hours are not important to Couch Potato, nor is answering the phone. It has now been 15/16 working days, 50+ unanswered phone calls, numerous emails and an obnoxious receptionist who tries to talk over you when you query why they don't answer the phone, reply to emails or give their customers feedback.And when the phone is finally answered, all you get are excuses blaming the factory, 'shock' at being told that no-one was at the factory on both the Fridays and Saturdays we were there, the reason the phone is ignored is because she only came into work at 1pm(?!) and left the office at 2pm on another day(?!). And don't think that asking to speak to a manager/owner helps - I have now been waiting 3 days for that. This company clearly does not care about providing a positive experience to their clients. Now for the fight to get our money back.
Helpful (0)
|Replies (0)TJ
Thinus J
1 reviews | Active since Jan 2020
27 Jan 2023, 06:13
More like NO Couch OR Potato
About three or four weeks ago someone posted on 'The Best Thing Ever' Facebook page that they were looking for 'the best ever' headboard. Amongst the recommendations, the name 'Couch Potato' in Lansdowne was mentioned and that the person had just ordered a headboard from them. The post was accompanied by a link to their Instagram account which I duly visited. On their account I saw that we had just missed their special offer of 50% off a headboard of your choice, but was very impressed when they offered us the discount in any case. Great. I said we would be around later that afternoon to choose, pay, etc. This is where the fun started. Their operating hours state that they are open Monday to Friday from 9 to 5, and Saturdays drom 9 to 1. We arrived on Friday afternoon at around 4pm and nothing... not a soul. Fine, they are open on a Saturday, so we'll go around then. Nothing, not a soul. Monday of Tuesday afternoon the following week we have an opportunity to drive past there again after work. Great - there's life! We go into the factory, choose a headboard, material, etc. We pay the 50% deposit on the spot and are told that it would take 7 to 10 working days. On day 11 I start phoning them to enquire regarding the status of our order. Let's jus say that office hours are not important to Couch Potato, nor is answering the phone. It has now been 15/16 working days, 50+ unanswered phone calls, numerous emails and an obnoxious receptionist who tries to talk over you when you query why they don't answer the phone, reply to emails or give their customers feedback.And when the phone is finally answered, all you get are excuses blaming the factory, 'shock' at being told that no-one was at the factory on both the Fridays and Saturdays we were there, the reason the phone is ignored is because she only came into work at 1pm(?!) and left the office at 2pm on another day(?!). And don't think that asking to speak to a manager/owner helps - I have now been waiting 3 days for that. This company clearly does not care about providing a positive experience to their clients. Now for the fight to get our money back.
0
Replies (0)MA
Majdi A
1 reviews | Active since Jan 2020
27 Jan 2023, 06:12
CUSTOMERS NIGHT MARE CALLED COUCH POTATO (27 FLAMINGO CRESCENT LANSDOWNE CAPE TOWN))
Couch Potato 27 Flamingo Crescent Lansdowne Cape Town. 15 months ago I paid Couch Potato R10 000 for 2 x cots for my grandchildren. They delivered something which I call a death trap for children. The cots had a thick solid horizontal bar with no padding inside the cots. The children could fall against it and end up with brain damage. The children could step on it and fall out of the cots and end up with a broken neck. The cots were unstable. They did not follow Consumer Product Safety measures when manufacturing the two cots. I informed them when the cots were delivered that my daughters refuse to use the cots and they must come and collect them. They acknowledged fault/guilt and decided to collected the cots months later. The brother Mr Gasant Jacobs agreed with me that the cots are dangerous for children and that he would not let his child who is about the same age as my grandchildren use the cots. The sister Mariam Jacobs informed me that she is an attorney and that she has her masters in law. I am still confused as to why she gave me her qualification. I did not ask her for her qualifications. Not once did she apologies to me as a customer. The brother Nazmi Jacobs apologized for the misunderstanding and promised to refund me. I hand delivered my banking details to him and I am still waiting for my money. They have my R10 000 and the cots. I have lodged a complaint with the Western Cape Government Consumer Complaints helpdesk incident number 200808-000212. The same company manufactures couches for @Home. I also hand delivered a letter from my attorney to them on the 24 June 2020. It is the 9 August 2020 and I have not received any response from Couch Potato. I will not allow them to get away with this unfair business practice I will continue until they refund me my R10 000. They cannot get away with taking a customers money.
Helpful (0)
|Replies (0)MA
Majdi A
1 reviews | Active since Jan 2020
27 Jan 2023, 06:12
CUSTOMERS NIGHT MARE CALLED COUCH POTATO (27 FLAMINGO CRESCENT LANSDOWNE CAPE TOWN))
Couch Potato 27 Flamingo Crescent Lansdowne Cape Town. 15 months ago I paid Couch Potato R10 000 for 2 x cots for my grandchildren. They delivered something which I call a death trap for children. The cots had a thick solid horizontal bar with no padding inside the cots. The children could fall against it and end up with brain damage. The children could step on it and fall out of the cots and end up with a broken neck. The cots were unstable. They did not follow Consumer Product Safety measures when manufacturing the two cots. I informed them when the cots were delivered that my daughters refuse to use the cots and they must come and collect them. They acknowledged fault/guilt and decided to collected the cots months later. The brother Mr Gasant Jacobs agreed with me that the cots are dangerous for children and that he would not let his child who is about the same age as my grandchildren use the cots. The sister Mariam Jacobs informed me that she is an attorney and that she has her masters in law. I am still confused as to why she gave me her qualification. I did not ask her for her qualifications. Not once did she apologies to me as a customer. The brother Nazmi Jacobs apologized for the misunderstanding and promised to refund me. I hand delivered my banking details to him and I am still waiting for my money. They have my R10 000 and the cots. I have lodged a complaint with the Western Cape Government Consumer Complaints helpdesk incident number 200808-000212. The same company manufactures couches for @Home. I also hand delivered a letter from my attorney to them on the 24 June 2020. It is the 9 August 2020 and I have not received any response from Couch Potato. I will not allow them to get away with this unfair business practice I will continue until they refund me my R10 000. They cannot get away with taking a customers money.
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Replies (0)