TD
Thinus J
Active since Sep 2011
10
Reviews
0
Industries
Reviews
10 reviews39 months ago
More like NO Couch OR Potato
About three or four weeks ago someone posted on 'The Best Thing Ever' Facebook page that they were looking for 'the best ever' headboard. Amongst the recommendations, the name 'Couch Potato' in Lansdowne was mentioned and that the person had just ordered a headboard from them. The post was accompanied by a link to their Instagram account which I duly visited. On their account I saw that we had just missed their special offer of 50% off a headboard of your choice, but was very impressed when they offered us the discount in any case. Great. I said we would be around later that afternoon to choose, pay, etc. This is where the fun started. Their operating hours state that they are open Monday to Friday from 9 to 5, and Saturdays drom 9 to 1. We arrived on Friday afternoon at around 4pm and nothing... not a soul. Fine, they are open on a Saturday, so we'll go around then. Nothing, not a soul. Monday of Tuesday afternoon the following week we have an opportunity to drive past there again after work. Great - there's life! We go into the factory, choose a headboard, material, etc. We pay the 50% deposit on the spot and are told that it would take 7 to 10 working days. On day 11 I start phoning them to enquire regarding the status of our order. Let's jus say that office hours are not important to Couch Potato, nor is answering the phone. It has now been 15/16 working days, 50+ unanswered phone calls, numerous emails and an obnoxious receptionist who tries to talk over you when you query why they don't answer the phone, reply to emails or give their customers feedback.And when the phone is finally answered, all you get are excuses blaming the factory, 'shock' at being told that no-one was at the factory on both the Fridays and Saturdays we were there, the reason the phone is ignored is because she only came into work at 1pm(?!) and left the office at 2pm on another day(?!). And don't think that asking to speak to a manager/owner helps - I have now been waiting 3 days for that. This company clearly does not care about providing a positive experience to their clients. Now for the fight to get our money back.
0 replies
56 months ago
Worst VW dealership experience ever?
Truly my worst experience ever with a VW dealership. - ZERO communication from the service staff when my vehicle recently went in with a technical issue (still not resolved) - ZERO communication from the sales staff when requesting a quote - I have left messages for the service agent (Siya), the Service manager, as well as the dealer principal, but no-one seems to care to phone back. Let's see if Mr Roux phones me back. It's a small thing, communication, but it makes a massive difference. Steer clear if you value customer service.
0 replies
91 months ago
Unsolicited marketing phone calls are NOT appreciated
Thank you for your spammy, unsolicited phone call. Remove my details form you ill gotten list.
0 replies
102 months ago
What’s going on at Zando?
The transaction in question was concluded on 23 November. Two days ago you notified my wife the one of the items is ‘no longer available’ and that you have given her a voucher for the value of the item. This issue has been addressed already and a return of the funds to the card has been arranged. What irks me is the following: The transaction was concluded BEFORE your Black Friday promotion. Now, TWO WEEKS later, the item is ‘no longer in stock’ and you have ‘graciously’ issued a VOUCHER as refund. How can you offer a product at a reduced rate the day before a major sale, thereby encouraging your customers to start shopping early, and then suddenly ‘run out of stock’? It’s been two weeks, surely you can find stock of this item somewhere? Also (and I repeat, this matter has been dealt with already, but not truly to our satisfaction), how can you be so presumptuous and issue a VOUCHER to the client after you effectively mislead them into believing that they are going to receive the item that they purchased? All this with ZERO communication regarding the situation - just a blatant announcement that the items no longer available and you are issuing a voucher…... Surely you can offer ANOTHER item at the same reduced rate at which the item you can now no longer supply was offered originally? And then you could even tempt the customer into spending even a bit more if he item is more expensive? And lastly… it has been TWO weeks since the order was placed and still the message is: ‘Order being processed’…… This, sadly, was my FIRST transaction with Zando…. After this I created my own profile and have made three further transactions. The first of those ALSO contained an error (wrong colour shirt was delivered), but made no difference in the end - all the shirts bar one were too small. The ENTIRE second order was returned (also too small) and now, maybe the third order will actually contain shirts that fit… Not the best start to a relationship with a site that is VERY well supported by my wife….. And a visit to Zando’s Facebook page shows that I am not the only person having problems with Zando at the moment...
0 replies
104 months ago
Don't bother pre-ordering anything...
What is the use of pre-ordering and paying for a book online only for the book to only be available for collection AFTER the launch? And I am not talking a day after the launch – FIVE to to SEVEN working days!!! This after the advert for the book on the Exclusive Books site said 'availability 4 October'. The response to my query today about the delivery code (or whatever they want to call it) which I need to collect the book was as follows: "We have ordered the book from our local suppliers,it will take 5-7 working days. As soon as we receive your order it will be dispatched to your chosen address or store." Are you kidding me?! I could have walked into the Constantia store yesterday evening and bought the book - no problem. Now I have to wait for Exclusive Books to send me a notification to collect the book while one of your store assistants could have handed me a copy in store seeing as there were about 50 copies on display? All this experience has taught me is no to pre-order anything from Exclusive Books... I could have had the book delivered (guaranteed) by Takealot YESTERDAY...
0 replies
106 months ago
Openserve trying a quick one?
<p>A team from Openserve was at my property this morning to run the lines from the box to my house. A number of problems/queries reared their heads in this process.</p> <p> </p> <p>We have a fibre box in the corner of our property. The technicians quickly realized two things. Firstly, we have been allocated a connection from a box with a serial number ending in 'A'. The box on our property has a serial number ending in 'K'. This would mean that the box from which we would get our connection is somewhere down the line off someone else's property (who, I can almost 100% guarantee, will not be at home). The deals advertised by all the ISP's is that installation will be free for the first 8meters.... You have now, conveniently, allocated us to a box that is inaccessible and also who knows how far away from our property, all while there's a box ON OUR PROPERTY. Who is going to have to foot the bill for the absolutely excessive installation costs?</p> <p> </p> <p>Secondly, I contacted you last week asking if the connection was live upon which I received an email response stating that indeed it was. When the technicians opened the box this morning they could not find the wire to splice into as the wires were all in a loop and they are not authorized to cut and splice at will.</p> <p> </p> <p>So no, the connection is not live and, quite obviously, the installation was not done.</p> <p> </p> <p>· Why did your call centre phone me to arrange installation when the box is not ready?</p> <p>· Why have we been allocated to a box who knows how far from our property when there is a box available on site?</p> <p>· Who is supposed to pick up the exorbitant installation bill because of this?</p>
0 replies
126 months ago
Apple Watch offer
I Received my proof of payment code only to hear from the iStore in Cavendish that it has already been redeemed. Rather embarrassing when you are standing there and Have other people come in and claim their watches without any hassle. <br> <br> I spent 90 minutes on the phone with Vitality yetserday to na avail. I had to repeat the details of the problem over and over until it was finally grasped by a manager named Nklanyezi. Yet I am receiving ZERO feedback unless I phone Vitality, hold on for 15minutes waiting for someone to answer and praying that Nkanyezi is available.<br> <br> What's going on Vitality?
75 replies
129 months ago
New scam at MTN?
I am writing this on behalf of my wife. She has been an MTN customer for many years with no problems, but the past two months people claiming to be from the accounts and legal departments have phoned her claiming that her account is in arrears and that she has to make a payment immediately otherwise they are going to 'take action' against her.<br> <br> Her account is NOT in arrears as phone calls to the MTN Customer Care line confirms. What is worrying though that if this IS a scam, they have access to her account as the 'amounts outstanding' are the same as the payments she has just made or is due to make the following month. The calls also seem to originate from the MTN call Centre itself, but when we call back the names nor the back story we were told of a strike can be confirmed. <br> <br> We have a name of the person who called but cannot be sure if this is real at all... We have now been holding on for 21 minutes with customer care who have just informed us to make a case with the police!<br> <br> What's going on MTN?
75 replies
133 months ago
Don't trust what they tell you
I was unfortunate enough to deal with Nogutula who not only LIED to me regarding the delivery of my discovery card, but also to Kedibone, the Discovery representative I was dealing with - seems as if she will say anything to appease the client and to get them off the phone!<br> <br> Not only was the delivery date she gave me different to the one she gave Discovery, but I was not informed about all of the documentation required when the card is delivered (be prepared, they might even ask you for an unabbreviated birth certificate of your late uncle thrice removed), resulting in me not having a crucial document and therefore not being able to take delivery of my card.<br> <br> I am more than aware that we live in an age where fraud is prevalent and appreciate the steps taken to combat it, but when you receive a form with YOUR name connected to YOUR WIFE's ID number and then have them tell you they cannot deliver an item because the the name and ID do not match, but that your wife may sign and all will be fine?!<br> <br> I spent an hour on the phone trying to resolve this matter when, to top it all off, the driver has the gall to tell me to hurry up, he has other places to be...
76 replies
136 months ago
Broken goods
In the past couple of weeks we have ordered 3 items from Superbalist:<br> <br> 1 x Mervyn Gers Oval Platter which arrived smashed
0 replies
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