Shocking Service at The Parks Lifestyle Apartments – Riversands

We’ve just come out of a 5-day water outage at The Parks Lifestyle Apartments, managed by House Rentals, and I’m honestly shocked at how poorly this situation was handled.

During the outage, they gave vague responses like “we’re lodging a ticket” or “we’re resolving it.” But nothing was followed up on. It’s like once Friday hits, they disappear zero support on weekends.

Now that water is finally back, there’s still no hot water, yet we’re being billed for usage that includes hot water. How does that make sense?

The management, especially Malcolm, does not pick up his phone. Emails go unanswered. Calls go unanswered. And this is meant to be a “modern estate”? The service feels anything but. If there were protests or public pressure, I’m almost certain this would’ve been resolved much faster. But because it’s quiet here, they think it’s okay to drag their feet.

Honestly, it’s unacceptable. Residents deserve better communication, accountability, and basic service delivery.