What You See is not What You Get

Let's start from the beginning shall we.

The Pavillion Hotel situated in close proximity to the beautiful Durban beach and coast line.

The Pavillion Hotel

What you see....IS NOT WHAT YOU GET!!!

We arrived from Cape Town tired and just wanted to sleep as we drove here by car after 14 hours,

We were pleased to know that the Manager Ryan was extremely helpful as he upgraded our room to the premium hotel room, we were supposed to have a standard room. That was a great gesture however:!!!!

The room was not premium at all , firstly the hotel room door doesn't close properly and you have to slam the door to get it closed. The doors don't provide you with the safety that you need as we were always worried the door would fly open.

There was a menu with a number to dial for reception and what a joke it was to find out that out premium room had no phone,

We spoke to the front desk and they advised that a phone will be provided, we still didn't get a phone.

The bed in the room wasn't the best as it sinks in the middle of the bed and the sheet on the bed is to small for the size of the bed that it comes off and you get to see the quality of the bed which is not premium at all, the bed is worn out and the blanket was a very thin blanket.

The toilet isn't fitted properly and bolted the to floor with nuts and bolts and moves while you doing you business, that's a safety hazard right there.

We wanted to shower but we couldn't on the first night as we had not towels provided, we went the next day to buy our own towels,

Outside on the balcony they have a ***eon problem with bird poo all over the walls, not very premium of you ask me.

The bedroom wasn't cleaned properly as there was socks laying under the cupboard and there are picks to prove it that's disgusting.

Let's see what else. . .

At night the other visitors keep trying to open the door I had a confrontation with one of the visitors as to why they keep opening the door, remember the door doesn't close properly and if I didn't lock the door then someone would of came in while we sleeping and that wouldn't of ended well.

Let me tell you about this story that happened on Thursday the day before we left We all know that durban is famous for spices, the wife and I visited family the night before and we got some nice pickles, we left them on the bedroom counter and left to Verulam market for some spices on Thursday, when we got back to the hotel a cleaner joined us on the lift and smelt the spices and asked if we are the couple in room 332 we replied yes and she said that she saw the pickles in the room and they look delicious, Guess what viewers, I didn't ask for my room to be cleaned on that day, so how did the cleaner know I have pickles in my room?

They have violated my privacy and and I feel very upset about it, I had so many valuables in the room. . If I had placed the "clean my room sign" on the door it would of been different but I didn't place it on there at all.

I will be laying a formal complaint on the website to customer care and hopefully it gets sorted,

I am already back in Cape Town and could not wait to get back.

I would not recommend the Pavillion Hotel to my worst enemy, I will never ever come near this hotel again, I am giving one start rating because there is no other option for 0 starts they do not deserve any stars at all.

And guess what viewers I bet you in the next week nobody would of contacted me to sort this out, I bet you.

#PAVILLIONHOTEL #WHATYOUSEE.ISNOT WHAT YOU GET #MISLEADING