Where is my perfume order The Perfume co. Africa??,no one is responding

I write this review in disappointment of the horrible service received from this company. I made 2 payments on the 4th of August 2025. The first one was to be onboarded as a member which cost me R99 and the second payment I made on the same day was R526.03 for 10 car perfumes. To date, I have not received feedback from The Perfume Co. Africa regarding my order, . This is after numerous attempts to call and email them to find out how far my order is. I emailed their email address info@theperfumecoafrica.com, paystack@theperfumecoafrica.com on the 11,12,13 and 14th of August 2025 and I have been completely ignored and I am still waiting. It has now been more than 7 business days. I went through the necessary channels (sponsor) Rollins, nothing has been done this is unacceptable , can someone urgently assist.