No delivery

I placed an order for cat food with Pet and Track. After hearing nothing from them for an extended period, I sent an email clearly requesting that the order be cancelled. I received no response. I then attempted to call them multiple times, but there was no answer. Eventually, I managed to make contact and was asked, “Has the carrier company not contacted you?” This response was extremely frustrating. Despite my clear instruction to cancel the order, they refused to honour that request and instead attempted to send partial deliveries. I had specifically stated that I would only accept the complete order — otherwise it should be cancelled in full. Because the order never arrived as expected and communication from Pet and Track was virtually non-existent, I was eventually forced to go out and buy cat food elsewhere as I had run out. The lack of communication and refusal to honour a cancellation request is unacceptable customer service.