Unresponsive to follow ups and slower delivery than I can get elsewhere

3 emails, a phone call, a web submission and finally a response on WhatsApp. I ordered Saturday and they arranged delivery on the following Friday using the public holiday and the T and C's of 4 to 7 working days as the reason. With so many other options available that are more responsive with faster delivery it is not worth using the Pet and Tack Shop. Cancelling the order costs 6.5% so also not an option. Another learning to always check Hello Peter reviews!