An Expensive Mess

<p>A mother and son company that charged me R8900.00 to get my puppies from Western Cape to KZN - and demanded money up front - and then when the day come were completely unreachable and I ended up having to book flights seperately for my puppies, pay for kenelling and there has been zero apology.</p> <p> </p> <p>I asked for my money back - and they decided that R1500 was all I deserved even though their mess up has cost me a further R2000. Not once did they phone the airline to check if my puppies had made it onto the plane (which they hadnt). I had to phone the airline and be told that my puppies were on standby - and would be indefinitely...</p> <p> </p> <p>NOT ONCE did anyone return my calls or even try to communicate with me. I had to find out what kennels they were at, and what I could do to fix it. <br /><br />And yet - on a Sunday - I managed to get them on a flight, and communicate effectively with people - ALL things I had paid this ridiculously unprofessional company to do for me. So actually - what I had paid R9000 for was thier crates.... and a big fat UP YOURS.</p>