The Pet Taxi

This is for animal lovers out there!!!

The service i received from this company was absolutely shocking!!! All promises and lies as I had to hound them, chase them or remind them to send me information and when i did get information it was incorrect and i incurred additional expenses due to this.

I am flying my 2 pekingnese to Australia and due to them being categorised as snub noses they are only permitted to fly during certain times of the year and snub noses are not permitted to fly after the 30th April to Dubai due to the humidity and their breathing problems. I highlighted the fact that my boy has asthma but we were quoted this route to Dubai - to me this is just negligent!! I paid my deposit on the 7th January 2019 and cancelled on the 28th January 2019 as the trust i instilled in them was completely shattered as no work had been done on my account as i later discovered by making a few phone calls. I have also spoken to a few past customers who experienced bad experiences.

Now my problem lies with my deposit being paid and they refuse / are taking their time to reimburse me and now i get informed that they will pay me back what they think they feel i am entitled to which i feel is unfair due to absolutely no work being done on this as we made 99% of the contact to try get information out of them - which most was unreliable. I would like to see a company registration number as this does not appear on any website nor, quotations or invoice (not vat number either). All this is so unneccesary so instead of reimbursing me they prefer to have reviews like this exposing them to loss of business which will be more than my deposit owed. I want my deposit back in full or i am going to post a review on every legitimate site to warn others.