THE PIZZABOX, WORST SERVICE EVER

My delivery person is called Ian. He never arrived with my food. And then had the nerve to phone me and tell me that I do not know where I am. He was very rude and arrogant, I do not appreciate this treatment. I tried calling the Pizzabox in Midstream and after the 5th try when they answered they actually said it is not their problem when my order is late. What type of service or support is that????