The Pole Yard
2.7|11 reviews
FT
Francois T
1 reviews | Active since Member
19 Oct 2020, 09:19
Accepts payment but doesn't have the stock to supply
I ordered timber for a project, received the quotation with bank details. I paid then called to confirm a delivery day and time only to be told there is no stock.
I should have been told upfront that there was no stock, now i have no materials for my project and have spent the money.
Unacceptable!
Helpful (0)
Replies (159)0
Replies (159)The Pole Yard's replyOfficial
19 Oct 2020, 09:28Hi Francois, I am very sorry to hear that you have had this experience with our brand. Please can you forward me your contact details in order for me to get in touch you. Regards Josh on behalf of The Pole Yard
Best regards,
The Pole Yard's reply19 Oct 2020, 09:28
Official
Hi Francois, I am very sorry to hear that you have had this experience with our brand. Please can you forward me your contact details in order for me to get in touch you. Regards Josh on behalf of The Pole Yard
Best regards,
FT
Francois T's updateReviewer Update
19 Oct 2020, 09:41Hi Josh
My number is 079 263 0709, email is francois@sapropertylink.com
Donovan from the Tokai branch called me back a few mins ago and said they have some pieces going in for treatment on Thursday. I'm afraid that a bit too late for me.
I'm sending them my bank details for a refund.
My number is 079 263 0709, email is francois@sapropertylink.com
Donovan from the Tokai branch called me back a few mins ago and said they have some pieces going in for treatment on Thursday. I'm afraid that a bit too late for me.
I'm sending them my bank details for a refund.
FT
Francois T's update19 Oct 2020, 09:41
Reviewer Update
Hi Josh
My number is 079 263 0709, email is francois@sapropertylink.com
Donovan from the Tokai branch called me back a few mins ago and said they have some pieces going in for treatment on Thursday. I'm afraid that a bit too late for me.
I'm sending them my bank details for a refund.
My number is 079 263 0709, email is francois@sapropertylink.com
Donovan from the Tokai branch called me back a few mins ago and said they have some pieces going in for treatment on Thursday. I'm afraid that a bit too late for me.
I'm sending them my bank details for a refund.
The Pole Yard's replyOfficial
19 Oct 2020, 13:17Hi Francois, we are sorry that we did not get it right this time around. Thank you for taking my call and for giving us your valued feedback to improve our service to you and future customers. We look forward to serving you on all your timber needs into the future.
Regards
Josh
Regards
Josh
Best regards,
The Pole Yard's reply19 Oct 2020, 13:17
Official
Hi Francois, we are sorry that we did not get it right this time around. Thank you for taking my call and for giving us your valued feedback to improve our service to you and future customers. We look forward to serving you on all your timber needs into the future.
Regards
Josh
Regards
Josh
Best regards,