FD
Francois T
Active since Sep 2015
22
Reviews
0
Industries
Reviews
22 reviews8 months ago
Beyond disappointed
Buffalo was tasked with delivering an international order to me, when i received it it had been broken during transit so i logged a return on Friday 8 August 1 hour after receiving it. I received a response confirming the return booking and stating that it will be collected with in 2 days. Today being 3 working days later i called their office to find out when it will be collected, the consultant proceeded to talk over me not allowing me to finish my sentences and at the end of the day i was told that the turn around time is 14 working days for the collection of returns and then if not collected i can only log queries. What an absolute waste of time.
0 replies
12 months ago
Poor business ethic
I rented an Avis rental car via Discovery insurance and returned the vehicle on 27 March 2025. On Monday 14 April 2025 after i complained that the deposit had not been released i was promised it would be done within 24 hours. Today being Thursday 17 April i am still waiting, simply being ignored by Avis as well as Discovery Insurance as i have copied them in on all the correspondence and haven't heard a word from them. Overall a very poor show of business ethic from both companies. I do not recommend either.
116 replies
12 months ago
Poor business ethic
I rented an Avis rental car via Discovery insurance and returned the vehicle on 27 March 2025. On Monday 14 April 2025 after i complained that the deposit had not been released i was promised it would be done within 24 hours. Today being Thursday 17 April i am still waiting, simply being ignored by Avis as well as Discovery Insurance as i have copied them in on all the correspondence and haven't heard a word from them. Overall a very poor show of business ethic from both companies. I do not recommend either.
58 replies
16 months ago
Non existant service
PG Auto Glass Plumstead. No doubt the most shocking customer service i have experienced in decades. They simply don't answer their phone. Even when you call their National call centre they will tell you that Plumstead is notorious for not answering their phone. Call Centre can't even tell you if they are open or not and there is simply no communication between them. I started this process at 0930, it is now 15h25 and I'm still no further than i was this morning.
168 replies
34 months ago
Questionable pricing tactics.
I regret not looking this company up before ordering. I ordered 3 items off the Boardriders website. literally later that same day i noticed an advert for the same items i had literally just purchased being advertised at a price 50% less than what i had just paid. I immediately snapshot the ads and mailed it to them asking them to explain it. I received a reply from Jason saying "Good day, We are constantly updating our sale with new products to keep it fresh we are sorry for the inconvenience Your order has already been processed , unfortunately we cant do anything about it." So clearly a push aside response. I was questioning their very questionable pricing tactics yet his response was relating to new products. I guess his sheet of paper with std excuses didn't cover my question. Considering i received my order 3 days later i'm pretty sure they had time to do something about it. I'll be reporting this to the consumer council for sure.
0 replies
39 months ago
Wesbank settlement frustration
I've experienced some extreme frustration with settling my Wesbank account and after reading all the shockingly bad reviews on here from people with the same or similar issue i thought i'd be proactive and not leave it until it runs away for a long period of time causing bigger problems. I requested a settlement on 3 February which i received along with the banking details to which i needed to make the settlement payment. I tried a few times to make the payment and my online banking just would not accept the banking details which were provided on the settlement letter. So to resolve the issue i transferred the funds from my std bank account to my FNB credit card and from there did an internal transfer to the wesbank loan account via the FNB app. Now when doing an "internal account" transfer the system does not enable you to retrieve a proof of payment as it would if you did a normal eft payment so i took a screen shot of the transaction which showed the amount paid, date and a reference number and emailed that to Wesbank as a confirmation of payment. I also called them to explain and the person i spoke to said that STD bank works on an old reference number which i why i could not successfully pay from std bank. Why is this not explained on the settlement letter? Simply put there that if you are paying from a std bank account this is the reference you must use, is that too much to ask? I actually received a mail from Wesbank yesterday asking me to take the pdf proof of payment to the nearest branch. Seriously! How archaic and incompetent is this person? What part of a proof of payment is not retrievable from the system when doing an internal account transfer did you not understand? It's been 4 days now since i made the internal transfer, the funds reflected immediately and after multiple emails and telephone calls my account has still not been settled so after reading all these really bad reviews from people out there with issues about being debited after settlement i thought i'd raise the flag here now and hopefully someone at Wesbank can close off this account of mine so i don't have to go through weeks of frustration and a debit going off my account when it shouldn't. I don't see why we as banking clients should have to deal with all these problems, spend literally hours a day chasing Wesbank to get their staff to simply do their job. So in closing my expectation from this is that someone who actually has an interest in doing their job and providing decent customer service will contact me about this today for the account details and shortly thereafter get back to me with a confirmation that the account has been closed. Is this too much to ask? Let's see.
112 replies
48 months ago
Well done Chavda
Great deal, great service and super fast delivery. All round 5 star experience for me and i'll definitely be back again in the future. Thank you Chavda.
132 replies
53 months ago
@Home failing support on a great product
I purchased a Breville Cafe Venecia from @Home about 6 years ago, great quality machine, really great. 6 years later the machine is still operating perfectly. My problem is and has been from the time i purchased this machine is that @Home almost never has spares/consumables such as steam seals or filter cups on hand. Every time i for years i have to place an order and wait up to 2 weeks before i receive anything. Last time i went in to order i wanted to order 2 filter cups in order to avoid having to wait so long next time i need one and they refused to sell me 2. I was only allowed to order one. Seriously! what is this? I pay thousands of Rands for a machine only to be told when and how i am allowed to order parts which enables me to use it. A few days ago i popped in at one of the stores to order a filter cup, no stock and was told i can now only order online. Went onto the website and nothing available, Email customer services, no response. This isn't a one of issue, i have been experiencing these frustrations for 6 years now. Even more frustrating is that it appears @Home have exclusivity on these Breville machines and their accessories so i am stuck in a whirlwind of poor service delivery which leaves me not being able to use my machine, a machine of superb quality and craftmanship that @Home simply cannot follow through on. Anyone at Breville really need to take note here, please source a dealer who can provide the service your product deserves.
53 replies
55 months ago
First & last time i use Builders online order service
I ordered a large quantity of lawn dressing to be delivered from Builders Warehouse Constantiaberg. The first and the last time i use their online service. I placed my order on 28 September 2021 with a delivery date of 11 October 2021, at first i thought the wait is a bit long but i didn't need it urgently as i had some left over so i paid for the order. Today is 15th October 2021 i have called them every day since Monday to find out where my order is as no one has bothered to pick up the phone to call me with a new delivery date. This morning i was told they have no stock, so i have 3 questions i would like answered. 1. Why has no one bothered to call me? 2. Why are you advertising items, making customers pay for these items which you are unable to deliver? 3. When am i getting my order as i now need it urgently?
0 replies
55 months ago
CoCT fails it's citizens spectaucularly
The City of Cape Town's electronic rates clearance system is in a complete mess. There are clearance waiting to be issued after receiving payment for up to 4 weeks now. Inquiries via email, telephone as well as their free format messaging system simply go unanswered. There must be thousands of property transactions that have come to a complete standstill and the result of this is there are thousands of people sitting in limbo waiting for the transactions to go through, people not being able to move home, collect their proceeds from the sale of their home which often is linked to the acquisition of another, the list of issues this is creating is literally endless. The irony in this is that the individuals that are bearing the backlash of this mammoth failure on the CoCT part are the people who's taxes contribute towards their salaries, keep things moving in the City. CoCT demands payment so we pay and get nothing in return not so much as an apology and we'll get this fixed for you instead we just get ignored. It's not like we asking them for favours, we paying for a service and getting nothing in return. So i ask everyone out there, what is it we paying for?
371 replies
Review Distribution
5 Star
3 (13.636363636363637%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (9.090909090909092%)
1 Star
17 (77.27272727272727%)