Good position, bad service

I took two visitors and my wife for a Sunday Lunch. The music was very loud and there was a female singer. It was not possible to have a normal conversation. The waitress got the order wrong and then argued that the mistake was ours. One of the dishes was inedible. They have good premises with good views over the Valley of a Thousand Hills. I fail to understand their target market. Suffice to say we will not return.