Putrid Service!

My family and I wanted to give this place a try since it's been highly spoken about only to be PURELY APPALLED by the service that we received. The seven of us were seated down and were going through the menu waiting for our orders to be taken. In this time, (of about 10 minutes) many other customers came in and were served almost instantly and we were still waiting. My mother in law then spoke to one of the waitresses passing us and asked her to please send some one to take our orders. Another 5 minutes passed and still no one came to assist us. At this point we had enough and decided to walk out, only for this very same waitress to be standing at the coffee station and is complaining to her colleague about "the indians". I very clearly heard this. The last time I checked, we are in a RAINBOW NATION. Clearly she fails to realize this. Who even speaks in that manner and tone???? Because of one person's ill manners and PATHETIC CUSTOMER SERVICE, you lost out on a huge bill.