Bad management/safety unreliable

Absolute bad experience received from the team. I lost my phone on saturday having drinks with friends. No one knows anything about it. The manager "Sbusiso" was so unprofessional about handling the issue so the 2nd manager intervened(forgot his name), He is so good in customer service. We waited for the general manager who has access to the cameras. By the time he arrived to show me the footage, he has a predetermined mentality already and was rushing the conversation instead of thoroughly investigating the issue. I had hoped that we will go through the footage together so that i could be satisfied however that was not the case. i wouldn't wish experience on anyone at all. Losing your phone is extremely not good but the incident not being investigated properly is worse.