The Pro Shop Disappoints

On 27 November 2025 I purchased the undermentioned items on the Pro Shop black Friday On-Line special offers. The purchase was seamless and the communication thorough. I received delivery a on 2 December which was very good service - here is where it falls apart; the items are; 2 pairs of Adidas Traxion Response golf shoes size UK11 Unfortunately I require a 11&half. I called the the Lynnwood shop on Tuesday 2nd December. I was helped by two courteous people " Johannes and Kobus". They promptly sourced the correct size shoes from one of their stores and undertook to have the incorrect shoes collected by Aramax urgently and the replacement order dispatched. I followed up on the 4th December as to when the collection will take occur and they said the instruction was issued for collection and I must wait and after receipt they will send the replacement order!! It is now the 6th Dec Surely The Pro Shop can deliver the replacement order and collect the incorrect order at the same time? my guess is the replacement order of shoes will get sold out and I'll lose out I'm really disappointed in this poor service - Pro Shop do better! Reference: tax invoice CASH13566-14114