KE
Kevin E
Active since Oct 2016
44
Reviews
0
Industries
Reviews
44 reviews3 months ago
buck up RMB
A9 January 2026 Unfortunate service from RMB I am a 70-year-old client of RMB (initially FNB) since about 1996. I don’t hold myself as a client of particular priority or substance, however my expectation is to receive service from RMB synonymous with service credo. As a resident of George I visited Sandton 29 January for a visit with the Fiduciary team (namely Kalai and Tamara) to update my Will. I made arrangements on 22 January for an appointment notwithstanding I had to chivvy the team up for confirmation to meet 29 January. This is an important meeting as my life circumstances have changed and updating my will is imperative for heirs. I attended office on due time. I signed in with the normal procedure at RMB Sandton offices. After 10 mins I followed up with reception ladies where my host is? They assured me they are on their way and would chase up with a one Zinhle. After 30 minutes I informed the reception, I need to leave as I have another appointment at 11h00 and a flight later the same afternoon. I asked for the names of the mangers so I could escalate this poor service – obviously, they hid behind the common reason in our country POPIA act – which allows poor service to escape accountability. I subsequently received a call some 10 minutes after abandoning the meeting from my intended host that there had been a confusion as another client with the name Kevin had come-in and my host had attended to him in my stead – I know reason for this because the receptionist use first names and not surnames for instruction (what is the use of the sophisticated check-in process!) – so I got inconvenienced because of admin bungle . I get irritated because im not a client of substance I get treated so poorly. Buck up RMB
56 replies
4 months ago
The Pro Shop Disappoints
On 27 November 2025 I purchased the undermentioned items on the Pro Shop black Friday On-Line special offers. The purchase was seamless and the communication thorough. I received delivery a on 2 December which was very good service - here is where it falls apart; the items are; 2 pairs of Adidas Traxion Response golf shoes size UK11 Unfortunately I require a 11&half. I called the the Lynnwood shop on Tuesday 2nd December. I was helped by two courteous people " Johannes and Kobus". They promptly sourced the correct size shoes from one of their stores and undertook to have the incorrect shoes collected by Aramax urgently and the replacement order dispatched. I followed up on the 4th December as to when the collection will take occur and they said the instruction was issued for collection and I must wait and after receipt they will send the replacement order!! It is now the 6th Dec Surely The Pro Shop can deliver the replacement order and collect the incorrect order at the same time? my guess is the replacement order of shoes will get sold out and I'll lose out I'm really disappointed in this poor service - Pro Shop do better! Reference: tax invoice CASH13566-14114
0 replies
13 months ago
Safair sneaky
my anecdotal experience is Safair do not respond to complaints - so I'm not holding my breath but perhaps other travelers will be cautioned. we had a return trip George- OR Tambo for the dates 14/3/25 and 21/3/25. Booking reference KY03E flight FA251 for the return leg I went online after receiving the prompt from Safair to check-in online. I noticed that Safair had allocated seats 4B & 4C. my wife and I prefer isle seats. So I attempted to change the seat allocation and was asked ,via online, to pay a change fee of R40.00 I object to this because I never selected the seats allocated (per above) - so I'm being charged for a system process. No way acceptable
0 replies
13 months ago
Bushnell South Africa – you’re a star
Bushnell South Africa – you’re a star It always fairly easy to complain however it important to recognize extra ordinary service and commitment. I purchased a Bushnell Ion Elite Golf watch in February 2024. In January 2025 and early February I engaged with the marketing agent regarding the watch non functionality ie stopped working. The agent name is Roger (surname withheld for privacy) went out of his way to try and diagnose the fault. He arranged a replacement charging cable – this proved not to be the solution. Roger then arranged with Bushnell for a replacement watch (I’m not sure if the watch may have been in warranty or out of warranty) This process took a little over a month to sort out. At all times Roger kept me appraised of the progress and always kept me up to date. A huge shout out to Roger and Bushnell for honoring the warranty and for your kind assistance. It is indeed refreshing to find a company that has proper brand support.
0 replies
15 months ago
Protea/Marriott need to evolve
This applies to Protea hotel / Marriott group I have been staying in the Balalaika hotel in Sandton since 2021 on a very frequent basis - perhaps up to 6 occasions per year On each visit I am subjected to the same lame procedure - the receptionist takes my ID card and makes a copy- sometimes a copy of my credit card 😤. Then they attempt to explain the hotel and the facilities - always courteous and polite I have ask does the hotel group not have a real time CRM data base that recognizes its previous clients and as a consequence simply register the client - perhaps from time to time give the client an upgrade !! My main gripe is there is no data base . If I present my ID then that is sufficient to register my booking and give me the key Protea / Marriott invest in a CRM system that recognizes your loyal clients and rewards the clients Rgds Grumpy
0 replies
15 months ago
RMB Private Bank frustrates ☹
RMB Private Bank frustrates ☹ I hold a RMB Private Bank Account (RMB) coupled to numerous other RMB products including 2 credit cards. Some 8 or 9 years ago at the invitation my private banker I added my wife as an additional card user. I added my credit card to my iPhone wallet a few years ago for virtual banking. Today I attempted to add my wife’s RMB card ie the 2nd credit card user on my account to her iPhone wallet. After a failed attempt to add the card to my wife’s wallet via a very courteous agent on the call centre - an 31 minutes exercise the agent suggested dialing the 3D Secure Centre on telephone 0870303030 or for me to use the Secure chat on my RMB App. My wife does not have the RMB App as she is not a RMB client (and chooses not to be a RMB client) – so the attempts to load the app were fruitless. My attempt to use the RMB secure chat to load my wife’s card failed. Attempts via the banking logon route was unsuccessful – I got stuck at adding a smart device. The 1st attempt to call the 087… number and holding on for 31 minutes with no answer other the recording was frustrating. We made a 2nd attempt and held on 14 minutes – this is quite ridiculous ! If RMB encourage use of virtual card (which I prefer) I would think that they would make the process easier for clients. RMB cant offer the 2nd card option without access to the full facilities and functionality
56 replies
16 months ago
Woolies helps
After I complained A huge shout out to NOMVUYISEKO MBATHIWE ; ZINGASA MASO; from woolworths customer service who found Preserved Lemons for a Taste recipe They kept me informed and kept trying to assist Wonderful service Thank you
0 replies
16 months ago
Pathetic Vodacom
I hold a Vodacom email address for a number of years. I forgot my password (I'm 68 years) . I visited Vodacom agent in George who kindly assisted me to send a request to change my password - I received a reference number via sms to confirm the request. But Vodacom says it will take 4 days to resolve - good heavens I'm asking for anything difficult or complex!! Generally one can change passwords on App's at anytime through a simple process Really this is pathetic
112 replies
17 months ago
Sneaker Factory lack of client etiquette
Sneaker Factory 2 December 2024 I had the misfortune to experience crass and unfriendly service at Sneaker Factory (a member of the Fouchini group) in Garden Route mall George. I visited the store on Friday 29th November 2024. The sales attendants on the floor were helpful and friendly. However, when it came to pay – what an exhibition of client skill deficiencies. Three ladies attending 2 cash registers quarreling and bickering among themselves while myself and customers in front of me waited. They were so busy with their own arguing they rang-up my goods for the lady in front of me – needless to say more accusations among the 3 and bad speak. Then my turn came to pay – after being asked “cash or card” the teller rings it up as cash - more drama among the 3 of them. The drama includes me having to give my name cell phone number and sign a “cancelled cash slip” (with respect to the TFG group this wasn’t a problem of my doing and I am having to give my personal details to solve an issue of gross incompetence and lack of training). So the other teller rings up my sale – another teller who seemed to be the more senior of the three tellers took one of the shoes out the box with security tag attached and walked to the store next door to have the tag removed – she returned and to my disgust tossed the shoe in the box in front of me – the teller serving me had to repack the shoe Be alert – this store needs intense reconditioning of teller staff, they are rude, disinterested and bad for the brand. Sale transaction No. SR0681950024211
0 replies
17 months ago
Woolies disappoints
I live in George . Woolies stores are very disappointing . I wanted to buy men’s shorts in each colour specifically PULL ON TWILL CARGO SHORTS. None in a medium size in the store 😕 The kind Woolies assistant checked stocks for online and confirmed stock available . I tried to order online - result is Out If Stock. Really , this can’t be the case in Woolies nationwide 😩 HELP
0 replies
Review Distribution
5 Star
4 (9.090909090909092%)
4 Star
0 (0%)
3 Star
1 (2.272727272727273%)
2 Star
3 (6.818181818181818%)
1 Star
36 (81.81818181818181%)