The property cloud - my refund / deposit

I have had the worst service with this letting agent (company).

They sell you lies that things will be fixed and when you request that they pay you your deposit back they start ignoring your emails. I moved into an apartment in Winchester and I had one problem after the other and when I asked them to fix these things they always refer to the landlord yet they are meant to have their own contractors doing this for them. I had no hot water, taps leaking. If you want a peaceful and Happy agent find another one not these ones.

At this rate I am not even sure if I will get my deposit back or money back even though I was still in the Cool off period of my lease. All they are after are sales and empty promises, lies. I requested my refund and none of my emails were acknowledged yet the landlord advised he has no issues with refunding me and deducting the two days I stayed there. I was requested to forward my bank details which I did and no response whatsoever from them

In these covid times things should be sorted when you have not moved in but with them NO it is the exact opposite of that.

All I want is my refund to move to a place that i know I will be treated like a paying tenant. If you want to be stressed like you never paid rent or deposit go this route.