Went the Extra Mile

I placed an online order for a cat scratching post and unfortunately the incorrect item was delivered as it was labelled incorrectly, however their customer service in ensuring they corrected their mistake was 12/10. They came to deliver the correct item the very same day I made them aware of the issue. They even delivered it assembled. Because of this reason I will definitely order from them again. This is what customer service is all about - it's how you correct an issue to keep the customer happy! Keep up the good work!!! I will definitely be ordering from them again.