Worst Customer Experience I've Had

I've come into the Queenswood branch a few times during recent weeks, and the manager is always aggressive, rude and arrogant. Not a person who should be working with customers or animals.

I bought four female guppies, and a week later, two of them gave birth. Given the gestation time of the fish, they had obviously been pregnant before purchase; however, at no point were customers warned. Additionally, I realised one of the females sold to me was actually a male. I wanted four females and my tank cannot support all of these new arrivals. When I talked to the manager about this, her first reaction was to get me to buy more products. Then, after explaining that I felt I had got a raw deal and asking her to rectify things, she and another staff member told me that it wasn't their problem - they were only here to sell fish. I asked why and how they could be selling mixed genders as female, and was condescendingly yelled at: "They jump between tanks. That's what fish do!" During this exchange, the manager also childishly decided she couldn't hear me anymore. At no point was there any sympathy or apology from these furious employees.

Abysmal standards of business compared to the rest of the retail industry, and the (angry) staff care only for making a quick buck over the well-being of others.