Poor Service at Hennies's Paarl

I took my autistic daughter to Hennies Paarl for a birthday meal, she in particularly wanted to go there due to a specific dessert. I told the waitress it was her birthday (she turned 13) and the waitress joked she would've given her a shooter had she been the legal age. A little later I ordered a "melktertjie" shooter, and had my intelligence tested by first asking who it was for before she ordered it for me!!!!!!!!! Who in there right mind would order their minor child a shooter? I order a chicken schnitzel , which left much to be desired, my daughter order a pizza, my food came first and she had to wait for her pizza, which made me wait to eat and in the end I ate the schnitzel cold. Once we were finished with our meal, I wanted to order my daughter the dessert that she has so anxiously been waiting for, however our waitress were no where in sight. Eventually another waitress came along and took the order, when I asked where our waitress is, she said she is attending to another table, even had the audacity to call it "team work", well, I don't know which team work, because our waitress came from an area next to the bar, which does not have any tables. Furthermore, the restaurant was not busy at all. I then requested that the dessert is cancelled, when I was told I can't because it is already on the system and will be ready shortly. This is when I asked to speak to a manager, I explained the whole event to her, to which she apologized and then mentioned the dessert has been standing there in the kitchen for some time. The order for this was luckily cancelled and I did not have to pay for it. If the automatic tip was not included on the bill I would not have given any. It is bad enough to give such poor service, even more so to a special needs child. This use to be one of our favourite restaurants in Paarl, will most certainly NOT go there again.