Reef Hotel - Not what you expect

Well were do I begin firstly the web site for the hotel is not at all what it really is. I had 2 people stay at the Reef Hotel and they were not at all happy. The rooms were not clean, the bedding was dirty and stained and the pillow case were yellow in colour. The loud music and noise in the hotel was terrible and they did not get sleep at all and that after travelling 16 hours.