TR
The Reef Hotel
Unclaimed Business
TR
The Reef Hotel
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
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Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKM
Koketso M
1 reviews | Active since Jan 2020
3 Feb 2025, 08:33
Entrance to Parking too small
I came here for work training and the entrance to the parking it’s impossible to go in my car has a big dent from that small space. This is such an inconvenience I’m actually furious
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Nokuthula N
1 reviews | Active since Jan 2020
13 Nov 2024, 09:34
THE REEF HOTEL CELLPHONE SYNDICATE
On the 26th of October I attended an event at THE REEF HOTEL JOHANNESBURG where my phone was snatched from my hands by a guy who was also inside the hotel and ran into a car which was waiting for him outside the hotel. This whole thing resulted in the perpetrators accessing my banking apps and took R56 000. I was at the entrance (about to leave) when the incident happened. At that time there was no security or assistant because I screamed and no one came. I went bank to the hotel on the 27th after opening a ******** case with the SAPS. The assistant was rude and didn’t wanna listen (I took a video), she first said the head of security is not there and there are also no cameras at the hotel entrance which we later found out that she was lying, the head of security was there and there were cameras. All the other cctv footage’s were playing but they said the one which shows the incident happening is not playing, which was very surprising and questionable. The cctv footage’s showed the perpetrator going in and out of the hotel comfortably. It even showed the perpetrator getting into their escape car. One of the staff members said she saw the perpetrator looking suspicious with fresh scars and bruises in his phone the whole night and she told the other guests to take care of their personal belongings. Why not escort him if he looks like a danger to your other guests? What happened to the “right of admission is reserved”? Why host an event without enough security? The staff member further mentioned other cellphone incidents that happened “inside” the hotel, which means that their guests are not safe. The head of security said he’ll take the footage to their IT SPECIALIST which until today I haven’t heard from them and it’s more than 2 weeks now. This whole thing looks like an inside job judging by the way the perpetrator is walking so freely and comfortable inside the hotel and how there was no security at the desk when the incident happened.
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Nokuthula N
1 reviews | Active since Jan 2020
13 Nov 2024, 09:34
THE REEF HOTEL CELLPHONE SYNDICATE
On the 26th of October I attended an event at THE REEF HOTEL JOHANNESBURG where my phone was snatched from my hands by a guy who was also inside the hotel and ran into a car which was waiting for him outside the hotel. This whole thing resulted in the perpetrators accessing my banking apps and took R56 000. I was at the entrance (about to leave) when the incident happened. At that time there was no security or assistant because I screamed and no one came. I went bank to the hotel on the 27th after opening a ******** case with the SAPS. The assistant was rude and didn’t wanna listen (I took a video), she first said the head of security is not there and there are also no cameras at the hotel entrance which we later found out that she was lying, the head of security was there and there were cameras. All the other cctv footage’s were playing but they said the one which shows the incident happening is not playing, which was very surprising and questionable. The cctv footage’s showed the perpetrator going in and out of the hotel comfortably. It even showed the perpetrator getting into their escape car. One of the staff members said she saw the perpetrator looking suspicious with fresh scars and bruises in his phone the whole night and she told the other guests to take care of their personal belongings. Why not escort him if he looks like a danger to your other guests? What happened to the “right of admission is reserved”? Why host an event without enough security? The staff member further mentioned other cellphone incidents that happened “inside” the hotel, which means that their guests are not safe. The head of security said he’ll take the footage to their IT SPECIALIST which until today I haven’t heard from them and it’s more than 2 weeks now. This whole thing looks like an inside job judging by the way the perpetrator is walking so freely and comfortable inside the hotel and how there was no security at the desk when the incident happened.
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Gabi N
1 reviews | Active since Jan 2020
3 Jul 2022, 17:02
False advertising
Was at the hotel for 3days last week. The place is dirty lifts are smelling. Room on the 11th floor had rusted ceiling and the aircorn wasnt working. Empty tissue box in the bathroom. Booked lrg double bed for 2.. we were given 2single beds. 1glass. We paid in full. The only appology we received was from a house keeper.also told her i will write a review. THE REEF HOTEL IS DECEIVING PEOPLE BY FALSE ADVERTI*****T.
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Gabi N
1 reviews | Active since Jan 2020
3 Jul 2022, 17:02
False advertising
Was at the hotel for 3days last week. The place is dirty lifts are smelling. Room on the 11th floor had rusted ceiling and the aircorn wasnt working. Empty tissue box in the bathroom. Booked lrg double bed for 2.. we were given 2single beds. 1glass. We paid in full. The only appology we received was from a house keeper.also told her i will write a review. THE REEF HOTEL IS DECEIVING PEOPLE BY FALSE ADVERTI*****T.
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Anitaa H
1 reviews | Active since Jan 2020
7 Mar 2022, 08:09
Reef Hotel - Not what you expect
Well were do I begin firstly the web site for the hotel is not at all what it really is. I had 2 people stay at the Reef Hotel and they were not at all happy. The rooms were not clean, the bedding was dirty and stained and the pillow case were yellow in colour. The loud music and noise in the hotel was terrible and they did not get sleep at all and that after travelling 16 hours.
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Anitaa H
1 reviews | Active since Jan 2020
7 Mar 2022, 08:09
Reef Hotel - Not what you expect
Well were do I begin firstly the web site for the hotel is not at all what it really is. I had 2 people stay at the Reef Hotel and they were not at all happy. The rooms were not clean, the bedding was dirty and stained and the pillow case were yellow in colour. The loud music and noise in the hotel was terrible and they did not get sleep at all and that after travelling 16 hours.
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Siyabonga S
1 reviews | Active since Jan 2020
6 Sept 2021, 15:52
Bad Quality Sleep - Harsh Sunlight Entering My Room
I had no general complaints about the service and stay. My issue was the following morning. The curtains in my room did not cover the entire surface, so I was woken up by the harsh sunlight. I did not get any quality sleep.
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Siyabonga S
1 reviews | Active since Jan 2020
6 Sept 2021, 15:52
Bad Quality Sleep - Harsh Sunlight Entering My Room
I had no general complaints about the service and stay. My issue was the following morning. The curtains in my room did not cover the entire surface, so I was woken up by the harsh sunlight. I did not get any quality sleep.
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Celeste M
1 reviews | Active since Jan 2020
17 Sept 2019, 16:54
Disgraceful zero communication despite erroneously taking funds with no notification or refund
I made a provisional booking on 11th August 2019 for a couple of nights stay in October 2019 at The Reef Hotel in East London - which is part of the Hotel Osner group. On the 12th August I cancelled my booking free of charge (no charge if cancelled before 25th September!) only to find that Hotel Osner charged my card R540 on the 12th August AFTER I had cancelled, with no communication or notification to myself. This erroneous charge I discovered by chance when I was reviewing my card statement around the 6th September. I immediately sent an email to Hotel Osner - with no response. Then a couple of days later I followed up with a telephone call (from Ireland where I've been this year!) - 3 phone calls later after being referred by Hotel Osner to the Reef Hotel where I had my booking and then the Reef Hotel telling me that Hotel Osner did the finances/took payments for any of their bookings, being placed on hold twice and finally being put through to Antoinette who apparently attends to the payments & refunds - after relaying my dispute about erroneous payment being taken with no notification or refund despite the booking having been a 'free cancellation' cancelled booking nearly a month previously, Antoinette asked me to send her an email direct and gave me her email details. I asked her to immediately confirm receipt and keep me posted as to when I could expect the refund. Antoinette said that any refunds due are automatically sent every Friday - Somehow the payment that was 'stolen' from my card reflecting no reference number on my card statement, failed to achieve any automatic refund. This is tantamount to Fraud. Needless to say, TWO emails and 3 phone calls after payment was taken, and more than a full month after this, again by calling up my card statement, I noticed that the refund was finally sent on the 13th September 2019. Absolutely no communication has been received from Hotel Osner who I hold responsible as they took the money according to their policy but failed to refund - Also, funds taken were subjected to foreign currency conversion by my bank and fees debited to me. I have therefore received a shortfall refund and I am not a happy person. For this reason and for the reasons of poor communication and exceedingly poor customer relations/service and insincere empty promises to follow up by customer service relationship staff, If there was a zero star rating for this group, I would give it. Would I every consider booking with this hotel group again..... I'd rather pitch a tent!
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Celeste M
1 reviews | Active since Jan 2020
17 Sept 2019, 16:54
Disgraceful zero communication despite erroneously taking funds with no notification or refund
I made a provisional booking on 11th August 2019 for a couple of nights stay in October 2019 at The Reef Hotel in East London - which is part of the Hotel Osner group. On the 12th August I cancelled my booking free of charge (no charge if cancelled before 25th September!) only to find that Hotel Osner charged my card R540 on the 12th August AFTER I had cancelled, with no communication or notification to myself. This erroneous charge I discovered by chance when I was reviewing my card statement around the 6th September. I immediately sent an email to Hotel Osner - with no response. Then a couple of days later I followed up with a telephone call (from Ireland where I've been this year!) - 3 phone calls later after being referred by Hotel Osner to the Reef Hotel where I had my booking and then the Reef Hotel telling me that Hotel Osner did the finances/took payments for any of their bookings, being placed on hold twice and finally being put through to Antoinette who apparently attends to the payments & refunds - after relaying my dispute about erroneous payment being taken with no notification or refund despite the booking having been a 'free cancellation' cancelled booking nearly a month previously, Antoinette asked me to send her an email direct and gave me her email details. I asked her to immediately confirm receipt and keep me posted as to when I could expect the refund. Antoinette said that any refunds due are automatically sent every Friday - Somehow the payment that was 'stolen' from my card reflecting no reference number on my card statement, failed to achieve any automatic refund. This is tantamount to Fraud. Needless to say, TWO emails and 3 phone calls after payment was taken, and more than a full month after this, again by calling up my card statement, I noticed that the refund was finally sent on the 13th September 2019. Absolutely no communication has been received from Hotel Osner who I hold responsible as they took the money according to their policy but failed to refund - Also, funds taken were subjected to foreign currency conversion by my bank and fees debited to me. I have therefore received a shortfall refund and I am not a happy person. For this reason and for the reasons of poor communication and exceedingly poor customer relations/service and insincere empty promises to follow up by customer service relationship staff, If there was a zero star rating for this group, I would give it. Would I every consider booking with this hotel group again..... I'd rather pitch a tent!
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Anonymous
1 reviews | Active since Jan 2020
22 Jun 2019, 15:24
Food poisining
Yesterday I took my mom out for lunch, the reef Hotel had a Friday chisa nyama special my mom had that and I had their lamb stew butternut and spinach. What made me raise brows is that my stew was warm to cold I had to get the waiter to warm it up for me. Me and my mom shared the stew as she also wanted to taste we had no other filling meal as this was a late lunch. The following day both our tummy where running like mad. Should be food served at 82 degrees to prevent food positioning? Im very dissapointed and worse it was my mom's first experience there.
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Anonymous
1 reviews | Active since Jan 2020
22 Jun 2019, 15:24
Food poisining
Yesterday I took my mom out for lunch, the reef Hotel had a Friday chisa nyama special my mom had that and I had their lamb stew butternut and spinach. What made me raise brows is that my stew was warm to cold I had to get the waiter to warm it up for me. Me and my mom shared the stew as she also wanted to taste we had no other filling meal as this was a late lunch. The following day both our tummy where running like mad. Should be food served at 82 degrees to prevent food positioning? Im very dissapointed and worse it was my mom's first experience there.
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Victor M
1 reviews | Active since Jan 2020
15 Dec 2018, 06:35
Very poor building
The worst parking ever. Never in my driving life experiance such a dull parking building. The company enjoys seeing scratched walls and never mind the clients cars. I was driving my Audi A4 sedan and as i was about to enter the parking, i strugled to go through it took me 5 minutes just to pass the security as i was driving back and forth. Eventualy i managed to swerve my car in drove up, park bay 1 was full and i passed it with the difficulty of turning at each coner and that is when i notice that, the managemet here knows that the customers are struggling to get inside the building so the decided to put rubbers at each coner but helps not cause my car got a dent Thank you so much. Going out of the builiding you must pay after i sruggled for almost 15minutes and hey did i mentioned that theres only 1 way in and out. If theres a car coming in and i am going out, 1 must reverse and start afresh. This was my 1st and last i visit this place and i am sorry to the security guard for throwing the park ticket at him, i know it is not your fault, i was just ****ed off cause now i have a dent to fix. By the way this Hotel is at Joburg CBD Harrison street.
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Victor M
1 reviews | Active since Jan 2020
15 Dec 2018, 06:35
Very poor building
The worst parking ever. Never in my driving life experiance such a dull parking building. The company enjoys seeing scratched walls and never mind the clients cars. I was driving my Audi A4 sedan and as i was about to enter the parking, i strugled to go through it took me 5 minutes just to pass the security as i was driving back and forth. Eventualy i managed to swerve my car in drove up, park bay 1 was full and i passed it with the difficulty of turning at each coner and that is when i notice that, the managemet here knows that the customers are struggling to get inside the building so the decided to put rubbers at each coner but helps not cause my car got a dent Thank you so much. Going out of the builiding you must pay after i sruggled for almost 15minutes and hey did i mentioned that theres only 1 way in and out. If theres a car coming in and i am going out, 1 must reverse and start afresh. This was my 1st and last i visit this place and i am sorry to the security guard for throwing the park ticket at him, i know it is not your fault, i was just ****ed off cause now i have a dent to fix. By the way this Hotel is at Joburg CBD Harrison street.
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