Refund dispute

This review doesn't pertain to my stay at the unit, but rather the subpar service I've experienced. However, I must commend one staff member, Elle, who was exceptionally efficient and polite. Unfortunately, the rest of the team fell short. I've been trying to obtain a refund of R3900 for three weeks, but my efforts have been unsuccessful. Despite numerous attempts to contact them, they rarely answer the phone, and when they do, they promise action but deliver nothing. I'm urgently requesting that someone contacts me to resolve this matter and process my refund as soon as possible.