TERRIBLE FOOD & HOTEL SERVICE AT ROYAL HOTEL LADYSMMITH

If you want antique everything and terrible food definately visit Ladysmith's Royal Hotel. Terrible hotel Service. The Hotel is rated a 4 star but the service is poor than that of a terrible BnB. I sent a formal complain to the Hotel Manager about the food and the non provision of cleaner towels. He sent me an email in which he was very sarcastic and defensive on his response. And by the way non-of my grievances were attended to especially the towels issue.

The manager is not the we are so sorry how best can we serve you mam. After paying R1 440.00 per night i expected better.

Lastly no visitors are allowed not even if you have a medical emergency. I had to make a request when i required insuilin. Although my visitor did not arrive. The hotel manager did not fail to mention that in his sarcastic response.

I could write a novel. About the old serving dishes in the so called buffet with no variety. What you see is what you eat. I have never heard of a hotel which does not serve mushrooms for breakfast not even on request. I was forced to accept a terrible tasting omelette made from funny smelling cooking oil. The cutlery was all over the tables with no regard for hygiene let alone COVID19.