Horrific experience

Horrific experience. I made an appointment to colour my hair, tint and highlights in April. I requested a quote before making the appointment. They had a look at my hair, agreed to colour the way I wanted it. Provided a quote. The next day when I went in for the colour, I showed the stylist several pictures of my previous colours, all the same. She did not say she could not colour as per my pics. When she finished, I was horrified. She then said to let the colour settle. I was also charged R1000 more than what I was quoted the day before. Two days later, I called her again and expressed my dissatisfaction. She said they will correct the colour. When I went back for them to fix their error, all they did was add more base colour, the tint. The highlights then looked like trash. The colour was nothing near the pics I had shown her. The Salon at Pineslopes are pathetic. I now have colour on my hair which I have never worn before. I have been wearing the same colour for over 30 years, only to have this stylist mess up my hair.