Review ofThe San Hair
The San Hair
3.2|23 reviews
Responds in 1587 hours 58 min
TM
Tsholofelo M
1 reviews | Active since Member
22 Jan 2026, 07:02
Disappointed
Customer care and hair is bad and they won't refund.
Helpful (0)
Replies (168)0
Replies (168)The San Hair's replyOfficial
27 Jan 2026, 08:10 Hi Tsholofelo, Thank you for bringing this to our attention. We’re truly sorry to hear that you’re unhappy with the hair and with your experience so far — this is certainly not the standard we aim to provide. We’d really like the opportunity to look into this matter and find a fair resolution. Please email us at marketing@thesanhair.co.za / 0793139219 or send us a private message with your order number and photos of the hair, so our customer care team can review this properly. We value your feedback and look forward to resolving this for you as soon as possible.
Best regards,
The San Hair's reply27 Jan 2026, 08:10
Official
Hi Tsholofelo, Thank you for bringing this to our attention. We’re truly sorry to hear that you’re unhappy with the hair and with your experience so far — this is certainly not the standard we aim to provide. We’d really like the opportunity to look into this matter and find a fair resolution. Please email us at marketing@thesanhair.co.za / 0793139219 or send us a private message with your order number and photos of the hair, so our customer care team can review this properly. We value your feedback and look forward to resolving this for you as soon as possible.
Best regards,
TM
Tsholofelo M's updateReviewer Update
27 Jan 2026, 17:05I placed an order with SAN Hair Company on 06 December 2025 during a sale and made full payment on the same day. I received a WhatsApp confirmation with a reference number #95594 and requested delivery within three days if possible.On 16 December, I was informed that your delivery policy is approximately 10 days. I accepted this.On 18 December, I followed up and was told the unit would be dispatched on Monday, 22 December. I then requested a change of delivery address, which was accepted by your team.On 24 December, I followed up again for an update and received no response.
On 30 December, I followed up again and only received a generic automated operating-hours message. At this point, I formally requested a refund.On 02 January, I again requested a refund and was told someone would get back to me shortly.
On 04 January, I followed up yet again and received another generic response, with no action taken.Despite my repeated refund requests, the package was only dispatched on 05 January and delivered on 06 or 07 January, without my consent to proceed with delivery. My minor son received the package on my behalf — had I personally been present, I would have refused delivery.Upon inspecting the product, I was deeply disappointed. The hair is not as advertised and is of poor quality.As a person living with alopecia who has worn wigs for many years, I am very fami**** with hair quality. This product does not come close to what was marketed or what I paid for.Since then, I have:
On 30 December, I followed up again and only received a generic automated operating-hours message. At this point, I formally requested a refund.On 02 January, I again requested a refund and was told someone would get back to me shortly.
On 04 January, I followed up yet again and received another generic response, with no action taken.Despite my repeated refund requests, the package was only dispatched on 05 January and delivered on 06 or 07 January, without my consent to proceed with delivery. My minor son received the package on my behalf — had I personally been present, I would have refused delivery.Upon inspecting the product, I was deeply disappointed. The hair is not as advertised and is of poor quality.As a person living with alopecia who has worn wigs for many years, I am very fami**** with hair quality. This product does not come close to what was marketed or what I paid for.Since then, I have:
- Called SAN Hair Company multiple times and been promised call-backs that never happened
- Sent private messages on Facebook and Instagram with no response
- Submitted an email via their website with no reply
- Collection of the product at your cost
- A full refund of my payment
TM
Tsholofelo M's update27 Jan 2026, 17:05
Reviewer Update
I placed an order with SAN Hair Company on 06 December 2025 during a sale and made full payment on the same day. I received a WhatsApp confirmation with a reference number #95594 and requested delivery within three days if possible.On 16 December, I was informed that your delivery policy is approximately 10 days. I accepted this.On 18 December, I followed up and was told the unit would be dispatched on Monday, 22 December. I then requested a change of delivery address, which was accepted by your team.On 24 December, I followed up again for an update and received no response.
On 30 December, I followed up again and only received a generic automated operating-hours message. At this point, I formally requested a refund.On 02 January, I again requested a refund and was told someone would get back to me shortly.
On 04 January, I followed up yet again and received another generic response, with no action taken.Despite my repeated refund requests, the package was only dispatched on 05 January and delivered on 06 or 07 January, without my consent to proceed with delivery. My minor son received the package on my behalf — had I personally been present, I would have refused delivery.Upon inspecting the product, I was deeply disappointed. The hair is not as advertised and is of poor quality.As a person living with alopecia who has worn wigs for many years, I am very fami**** with hair quality. This product does not come close to what was marketed or what I paid for.Since then, I have:
On 30 December, I followed up again and only received a generic automated operating-hours message. At this point, I formally requested a refund.On 02 January, I again requested a refund and was told someone would get back to me shortly.
On 04 January, I followed up yet again and received another generic response, with no action taken.Despite my repeated refund requests, the package was only dispatched on 05 January and delivered on 06 or 07 January, without my consent to proceed with delivery. My minor son received the package on my behalf — had I personally been present, I would have refused delivery.Upon inspecting the product, I was deeply disappointed. The hair is not as advertised and is of poor quality.As a person living with alopecia who has worn wigs for many years, I am very fami**** with hair quality. This product does not come close to what was marketed or what I paid for.Since then, I have:
- Called SAN Hair Company multiple times and been promised call-backs that never happened
- Sent private messages on Facebook and Instagram with no response
- Submitted an email via their website with no reply
- Collection of the product at your cost
- A full refund of my payment
The San Hair's replyOfficial
10 Feb 2026, 11:04Hi Tsholofelo, Apologies for the late delivery on your order. We are working on improving and providing better service. thank you
Best regards,
The San Hair's reply10 Feb 2026, 11:04
Official
Hi Tsholofelo, Apologies for the late delivery on your order. We are working on improving and providing better service. thank you
Best regards,