TS
The Shack
Unclaimed Business
TS
The Shack
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
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Ranking
#13
in Entertainment & Gaming
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Anonymous
1 reviews | Active since Jan 2020
9 Apr 2017, 00:21
WORST SERVICE AND DISRESPECT RECEIVED FROM A SO CALLED MANAGER!!
<p>I have been going to "The Shack" for the last 10 years. It has always been a place I invite and refere friends and loved ones to. Tonight was the first time I was ever disrespected and insulted by a "manager" that clearly has no concept of what customer service is! I feel he needs to be reminded that ultimately his salary is paid for by patrons and customers. I ordered a few brandy specials and then switched to a few vodka specials. I was sharing them with my partner. The last vodka special with lemonaide I received, tasted as though it was made with soda water as the one was sweet and the other bitter. At no point did I blame the barlady. I simply asked for a new drink. I even offered for her to taste the drink. She informed me that she could not and that she would call the manager. The "manager" which was a total asshole and a shame of a reprentitive of your company, not only accused either me, or someone else, of poring water into my drink (which was with me the whole time.) As a long-standing customer, I do not appreciate the insinuation or the cheak of this so-called sham of a manager. As a customer, I expect to be treated with respect and that he be reminded that the customer is always right! I expect to be contacted with an apology and some sort of compensation within 48 hours, or I will escalate this as high as I deam neccessary.</p>
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Anonymous
1 reviews | Active since Jan 2020
9 Apr 2017, 00:21
WORST SERVICE AND DISRESPECT RECEIVED FROM A SO CALLED MANAGER!!
<p>I have been going to "The Shack" for the last 10 years. It has always been a place I invite and refere friends and loved ones to. Tonight was the first time I was ever disrespected and insulted by a "manager" that clearly has no concept of what customer service is! I feel he needs to be reminded that ultimately his salary is paid for by patrons and customers. I ordered a few brandy specials and then switched to a few vodka specials. I was sharing them with my partner. The last vodka special with lemonaide I received, tasted as though it was made with soda water as the one was sweet and the other bitter. At no point did I blame the barlady. I simply asked for a new drink. I even offered for her to taste the drink. She informed me that she could not and that she would call the manager. The "manager" which was a total asshole and a shame of a reprentitive of your company, not only accused either me, or someone else, of poring water into my drink (which was with me the whole time.) As a long-standing customer, I do not appreciate the insinuation or the cheak of this so-called sham of a manager. As a customer, I expect to be treated with respect and that he be reminded that the customer is always right! I expect to be contacted with an apology and some sort of compensation within 48 hours, or I will escalate this as high as I deam neccessary.</p>
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Cecile B
1 reviews | Active since Jan 2020
28 Jan 2016, 03:41
Swearing Barman
After tipping the Barman generously and inviting him to join a group of people to an outdoor activity - he swore at me and got personal when the intent was to invite him to an activity of friendship. He proceeded to swear at me when I approached him afterwards to talk about the situation. Clients with good intent should not be treated like intruders after spending a substantial amount of money from a different city. I felt assaulted Ana mistreated and wil never return to the Shack ever again! It felt like I was in the wrong doing whilst having good intent! The Barman, Ryk could have handled the situation better.
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Cecile B
1 reviews | Active since Jan 2020
28 Jan 2016, 03:41
Swearing Barman
After tipping the Barman generously and inviting him to join a group of people to an outdoor activity - he swore at me and got personal when the intent was to invite him to an activity of friendship. He proceeded to swear at me when I approached him afterwards to talk about the situation. Clients with good intent should not be treated like intruders after spending a substantial amount of money from a different city. I felt assaulted Ana mistreated and wil never return to the Shack ever again! It felt like I was in the wrong doing whilst having good intent! The Barman, Ryk could have handled the situation better.
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