EasyPay Insurance Limited
1.4|63 reviews
Responds in 23 hours 38 min
HM
Hlengiwe M
1 reviews | Active since Member
07 Mar 2026, 11:09
Delayed insurance payout
Taking too long to payout insurance claim made on Tuesday.
Helpful (0)
Replies (53)0
Replies (53)EasyPay Insurance Limited's replyOfficial
09 Mar 2026, 05:41Good day,
Thank you for the complaint received. We are truly sorry to hear about your experience. This is not the level of service we aim to provide, and we understand the impact the delay had on your arrangements.
Please share your claim reference number or deceased ID number so we can urgently review your case and ensure it is resolved without further delay.
Once again, we apologise for the inconvenience and appreciate you bringing this to our attention.
Kind Regards,
EasyPay Insurance Team
Thank you for the complaint received. We are truly sorry to hear about your experience. This is not the level of service we aim to provide, and we understand the impact the delay had on your arrangements.
Please share your claim reference number or deceased ID number so we can urgently review your case and ensure it is resolved without further delay.
Once again, we apologise for the inconvenience and appreciate you bringing this to our attention.
Kind Regards,
EasyPay Insurance Team
Best regards,
EasyPay Insurance Limited's reply09 Mar 2026, 05:41
Official
Good day,
Thank you for the complaint received. We are truly sorry to hear about your experience. This is not the level of service we aim to provide, and we understand the impact the delay had on your arrangements.
Please share your claim reference number or deceased ID number so we can urgently review your case and ensure it is resolved without further delay.
Once again, we apologise for the inconvenience and appreciate you bringing this to our attention.
Kind Regards,
EasyPay Insurance Team
Thank you for the complaint received. We are truly sorry to hear about your experience. This is not the level of service we aim to provide, and we understand the impact the delay had on your arrangements.
Please share your claim reference number or deceased ID number so we can urgently review your case and ensure it is resolved without further delay.
Once again, we apologise for the inconvenience and appreciate you bringing this to our attention.
Kind Regards,
EasyPay Insurance Team
Best regards,