EI
EasyPay Insurance Limited
Verified Business
EI
EasyPay Insurance Limited
Verified Business
29 Reviews (last 12 months)
Responds in 23 hours 38 min
AI Review Summary
Based on recent customer reviews, EasyPay Insurance Limited receives overwhelmingly negative feedback centered on severe delays in processing funeral claims. Customers consistently report that the promised 48-hour payout turnaround is not honored, with many waiting weeks or months without resolution. Bereaved families describe being forced to borrow money for funerals and facing financial hardship. Communication is a major pain point, with unanswered calls, broken callback promises, and lack of updates. Multiple reviewers have escalated complaints to the Ombudsman, and several accuse the company of targeting vulnerable elderly customers.
Performance(last 12 months):
0Trustindex Rating
#49Ranked In Insurance
23h 38mReply Time
-67 NPSUnlikely
Replied to 86% of negative reviews
Reply time on negative reviews: 23 hours 38 min
TrustIndex
0
Ranking
#49
in Insurance
Avg Reply
23h 38m
NPS Score
-67
Recommended: Unlikely
Replied to 86% of negative reviews
Reply time on negative reviews: 23 hours 38 min
Review Distribution
1|29 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(3.6%)
1(96.4%)
5(0%)
4(0%)
3(0%)
2(3.6%)
1(96.4%)
Frequently Asked Questions About EasyPay Insurance Limited
Based on recent customer reviews, EasyPay Insurance Limited receives overwhelmingly negative feedback centered on severe delays in processing funeral claims. Customers consistently report that the promised 48-hour payout turnaround is not honored, with many waiting weeks or months without resolution. Bereaved families describe being forced to borrow money for funerals and facing financial hardship. Communication is a major pain point, with unanswered calls, broken callback promises, and lack of updates. Multiple reviewers have escalated complaints to the Ombudsman, and several accuse the company of targeting vulnerable elderly customers.
EasyPay Insurance Limited has a TrustIndex of 0 out of 10 on Hellopeter, based on 29 reviews in the last 12 months. They reply to 86% of negative reviews, typically within 23 hours 38 min. Hellopeter has tracked EasyPay Insurance Limited across 64 total reviews. How is the TrustIndex calculated? →
Recent reviews (29)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceHM
Hlengiwe M
1 reviews | Active since Jan 2020
7 Mar 2026, 11:09
Delayed insurance payout
Taking too long to payout insurance claim made on Tuesday.
Helpful (0)
|Replies (0)HM
Hlengiwe M
1 reviews | Active since Jan 2020
7 Mar 2026, 11:09
Delayed insurance payout
Taking too long to payout insurance claim made on Tuesday.
0
Replies (0)FM
Fikile M
1 reviews | Active since Jan 2020
12 Nov 2025, 00:41
Money ****mers
I have since taken up a funeral policy for myself and my children since 2022. I have been paying my premiums until I changed the card. I phoned them and requested for their banking details so that I can continue to pay the premium month to month and I was told I had skipped a month and it would lapse o if I don't pay an amount of R281.00 I then paid a little extra as I didn't want to lose the money that I had paid since 2022.i phoned their office to enquire if I wanted to cancel would they refund me the premiums that I had paid already and the consultant that I spoke to said No they don't do refunds I would forfeit all the money that I've paid to them. I asked her if that was allowed by law and she failed to answer me, i then asked her for the ombudsman contact number as I was planning to take it further but instead of cancelling I then decided to continue to pay the premium then last month after making a payment I sent them the proof of payment a day later I was told my account is inactive and I should call their call Centre I rep**** and asked the consultant what she meant by inactive and she never came back to me.
Helpful (0)
|Replies (0)FM
Fikile M
1 reviews | Active since Jan 2020
12 Nov 2025, 00:41
Money ****mers
I have since taken up a funeral policy for myself and my children since 2022. I have been paying my premiums until I changed the card. I phoned them and requested for their banking details so that I can continue to pay the premium month to month and I was told I had skipped a month and it would lapse o if I don't pay an amount of R281.00 I then paid a little extra as I didn't want to lose the money that I had paid since 2022.i phoned their office to enquire if I wanted to cancel would they refund me the premiums that I had paid already and the consultant that I spoke to said No they don't do refunds I would forfeit all the money that I've paid to them. I asked her if that was allowed by law and she failed to answer me, i then asked her for the ombudsman contact number as I was planning to take it further but instead of cancelling I then decided to continue to pay the premium then last month after making a payment I sent them the proof of payment a day later I was told my account is inactive and I should call their call Centre I rep**** and asked the consultant what she meant by inactive and she never came back to me.
0
Replies (0)EE
Emily E
1 reviews | Active since Jan 2020
30 Oct 2025, 12:33
A BUNCH OF MONEY *****ERS
My mother submitted a funeral claim on the 5th of August 2025. Till date no payout was received, policy is active and up to date. When we call, the consultants say claim is being processed. It has been 3 months now. We call every week but no help is received, I have report Easy pay to the Ombudsman because you guys are failing to provide us with the assistance we require.
Helpful (0)
|Replies (0)EE
Emily E
1 reviews | Active since Jan 2020
30 Oct 2025, 12:33
A BUNCH OF MONEY *****ERS
My mother submitted a funeral claim on the 5th of August 2025. Till date no payout was received, policy is active and up to date. When we call, the consultants say claim is being processed. It has been 3 months now. We call every week but no help is received, I have report Easy pay to the Ombudsman because you guys are failing to provide us with the assistance we require.
0
Replies (0)DN
Darryl N
1 reviews | Active since Jan 2020
21 Oct 2025, 06:46
Easypay day as they **** our eldery
****mers who target elderly people and rob them of their hard earned money. They dont want to tell me whats included they beating around the bush. They never even tell my claim amount. Gave my details 14 days ago and still awaiting payment. Refer to claim number PO6EFADMYO.
Helpful (0)
|Replies (0)DN
Darryl N
1 reviews | Active since Jan 2020
21 Oct 2025, 06:46
Easypay day as they **** our eldery
****mers who target elderly people and rob them of their hard earned money. They dont want to tell me whats included they beating around the bush. They never even tell my claim amount. Gave my details 14 days ago and still awaiting payment. Refer to claim number PO6EFADMYO.
0
Replies (0)KM
Keneilwe M
1 reviews | Active since Jan 2020
5 Oct 2025, 23:16
My cancellation letter please
I called easypay insurance on the 1st of October to ask them to cancel my policy then I just took my number and said they will get back to me before the end of the day or the following day,which they didn't do.On the 2nd of October I called them again then a guy by the name of Sidney said he will help me to cancel my policy then I asked him to send me a policy schedule and a cancellation letter but he just send a cancellation letter only and his asking for the cancellation letter from his department then he will call to check if I got it and he said I will get it they the end of the day or the following day which I didn't.then on the 4th I called again to ask for the cancellation letter then they tell me they are not giving out the cancellation letters their system just send out a cancellation sms which I didn't get.
Helpful (0)
|Replies (0)KM
Keneilwe M
1 reviews | Active since Jan 2020
5 Oct 2025, 23:16
My cancellation letter please
I called easypay insurance on the 1st of October to ask them to cancel my policy then I just took my number and said they will get back to me before the end of the day or the following day,which they didn't do.On the 2nd of October I called them again then a guy by the name of Sidney said he will help me to cancel my policy then I asked him to send me a policy schedule and a cancellation letter but he just send a cancellation letter only and his asking for the cancellation letter from his department then he will call to check if I got it and he said I will get it they the end of the day or the following day which I didn't.then on the 4th I called again to ask for the cancellation letter then they tell me they are not giving out the cancellation letters their system just send out a cancellation sms which I didn't get.
0
Replies (0)SM
Siphosihle M
1 reviews | Active since Jan 2020
30 Sept 2025, 11:52
Dissatisfied and Angry
I had made a claim for my mother who was the policy holder. Submitted all the documents on the 17th at their offices. Started following up since they said 48hrs which they didn't honor. Received an SMS on 23rd night saying my claim is missing pages 2 and 3 of the BI documents. Which i dont understand because i had submitted everything. Sent the documents. Kept calling them to follow up i have been taken from pillar to post with no exact answer either than these stupid ticket numbers they keep generating everytime I call for follow up. Its so sad we had to borrow money to bury my mother who trusted this company to bury her yet she wasn't instead she was buried by borrowed money. Today is the 30th September I have not received any money no feedback. No1 knows anything when I call it's the same stupid answer its with the claims department its being escalated. Next step is the ombudsman because you sold my mother false hope. People are waiting to be paid back yet that department doesn't care what happens to us who are left behind to bury our loved one. It isn't far what you guys are doing to us. Received an email saying my ticket is resolved yet no feedback or money was received. What kind of company is this that plays with people's lives like this. Imagine you're failing to pay Natural death on time what about unnatural that takes 7-14 days clearly that one will take the whole year with the incompetence your displaying. Stop playing with people's lives and do your job.
Helpful (0)
|Replies (0)SM
Siphosihle M
1 reviews | Active since Jan 2020
30 Sept 2025, 11:52
Dissatisfied and Angry
I had made a claim for my mother who was the policy holder. Submitted all the documents on the 17th at their offices. Started following up since they said 48hrs which they didn't honor. Received an SMS on 23rd night saying my claim is missing pages 2 and 3 of the BI documents. Which i dont understand because i had submitted everything. Sent the documents. Kept calling them to follow up i have been taken from pillar to post with no exact answer either than these stupid ticket numbers they keep generating everytime I call for follow up. Its so sad we had to borrow money to bury my mother who trusted this company to bury her yet she wasn't instead she was buried by borrowed money. Today is the 30th September I have not received any money no feedback. No1 knows anything when I call it's the same stupid answer its with the claims department its being escalated. Next step is the ombudsman because you sold my mother false hope. People are waiting to be paid back yet that department doesn't care what happens to us who are left behind to bury our loved one. It isn't far what you guys are doing to us. Received an email saying my ticket is resolved yet no feedback or money was received. What kind of company is this that plays with people's lives like this. Imagine you're failing to pay Natural death on time what about unnatural that takes 7-14 days clearly that one will take the whole year with the incompetence your displaying. Stop playing with people's lives and do your job.
0
Replies (0)sC
suprice C
1 reviews | Active since Jan 2020
26 Sept 2025, 07:05
Claim not paid
We went to your office to submit a claim on Monday today it's Friday the claim had not being honored, when calling we just being told that they hv escalated the claim. Today it's Friday we have an outstanding payment with the funeral home, we have no money to buy things for the funeral. The body is rating daily as it's a cash funeral. 0734841068
Helpful (0)
|Replies (0)sC
suprice C
1 reviews | Active since Jan 2020
26 Sept 2025, 07:05
Claim not paid
We went to your office to submit a claim on Monday today it's Friday the claim had not being honored, when calling we just being told that they hv escalated the claim. Today it's Friday we have an outstanding payment with the funeral home, we have no money to buy things for the funeral. The body is rating daily as it's a cash funeral. 0734841068
0
Replies (0)LM
Lekalabuswa M
1 reviews | Active since Jan 2020
23 Sept 2025, 13:00
Funeral cover
Easypay does not care for people, they say their claim takes 48 hours, we have submitted all documents on the 17th today is the 23rd no payment yet. And funeral is Thursday. What are we suppose to do.when you call them they said they have escalated
Helpful (0)
|Replies (0)LM
Lekalabuswa M
1 reviews | Active since Jan 2020
23 Sept 2025, 13:00
Funeral cover
Easypay does not care for people, they say their claim takes 48 hours, we have submitted all documents on the 17th today is the 23rd no payment yet. And funeral is Thursday. What are we suppose to do.when you call them they said they have escalated
0
Replies (0)