EasyPay Insurance Limited
Verified Business
|1.2|30 Reviews (last 12 months)|Responds in 7h 7m
EasyPay Insurance Limited
Verified Business
|1.2
30 Reviews (last 12 months)
Responds in 7h 7m
AI Review Summary
Based on recent customer reviews, EasyPay Insurance Limited is facing significant dissatisfaction from grieving families seeking funeral claim payouts. Customers consistently mention prolonged delays well beyond the promised 48 hour turnaround, poor communication, and being passed from agent to agent without resolution. A recurring theme is families being forced to borrow money or postpone funerals while awaiting assessment. Isolated positive feedback acknowledges helpful individual staff members who showed patience and followed through, but these experiences are overshadowed by widespread frustration around claim handling, refund disputes, and unresponsive call centre support.
Performance(last 12 months):
Trustindex Rating
2.6Ranked In Insurance
#107Reply Time
7h 7mNPS Score
-54Unlikely
Replied to 97% of negative reviews
Reply time on negative reviews: 7h 7m
TrustIndex
2.6
Ranking
#107
in Insurance
Reply Time
7h 7m
NPS Score
-54
Recommended: Unlikely
Replied to 97% of negative reviews
Reply time on negative reviews: 7h 7m
Frequently Asked Questions About EasyPay Insurance Limited
Recent reviews (30)
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