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Fikile M

Active since Jan 2024

8

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0

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8 reviews

3 months ago

*****sters

I took a life cover with them in November 2024, I have been paying my premiums and I ended up not being able to make payment for 3 instalments due to financial issues. This morning I received a text saying that my policy has lapsed. I took the liberty of calling them to make a payment arrangement for the end of May 2026 and I was told "the account is inactive and there's no way I can make an arrangement to pay the premiums this month, I then asked if they will pay back all the money that I've paid thus far and the consultant advised unfortunately they won't pay it back meaning I've forfeited the money that I've paid. I took this policy for my children and now I'm at a loss solely because I missed 3 instalments.

1 reply

EasyPay Insurance Limited

9 months ago

Money ****mers

I have since taken up a funeral policy for myself and my children since 2022. I have been paying my premiums until I changed the card. I phoned them and requested for their banking details so that I can continue to pay the premium month to month and I was told I had skipped a month and it would lapse o if I don't pay an amount of R281.00 I then paid a little extra as I didn't want to lose the money that I had paid since 2022.i phoned their office to enquire if I wanted to cancel would they refund me the premiums that I had paid already and the consultant that I spoke to said No they don't do refunds I would forfeit all the money that I've paid to them. I asked her if that was allowed by law and she failed to answer me, i then asked her for the ombudsman contact number as I was planning to take it further but instead of cancelling I then decided to continue to pay the premium then last month after making a payment I sent them the proof of payment a day later I was told my account is inactive and I should call their call Centre I rep**** and asked the consultant what she meant by inactive and she never came back to me.

2 replies

15 months ago

Unhappy Customer

I bought a Restonic bed at Sleep Masters 2024 May, In the 2nd month after purchasing thebed set, the bed was making loud sounds and the mattress was sagging. I went to Sleep Masters in Phumula I was assisted by a lady named Lebo to lay a complain, Restonic got in contact with me and asked me to send pictures and a video of the mattress which I did on the 23rd of April 2025 in response I was told they are attending to my query. On the 05/05/2025 I sent them a message on their WhatsApp platform to follow up on my query and I got a reply saying Faith is an agent who is going to assist me but that never happened. This morning the 06/05/2025 I phoned them on ********** and I spoke to Faith who **** and said she couldn't see the problem on the bed and she tried sending me an example of pictures they required but the pictures were not going through my WhatsApp I told her to stop lying to me it's not possible that they can receive my pictures but they can't send theirs, I asked her if they can't see the pictures why don't they send a person to come and inspect the bed she said she'll send me a message on WhatsApp and I asked her another question if I should hold while she sends the message and she said No. I am so much hurt, disappointed and frustrated. I feel like I've been ****** how can you buy something that doesn't even last for 1 year. They are using cheap material. This mattress is sagging and extremely loud and it becomes worse everyday.

0 replies

15 months ago

Unhappy Customer

I bought a Restonic bed at Sleep Masters 2024 May, In the 2nd month after purchasing thebed set, the bed was making loud sounds and the mattress was sagging. I went to Sleep Masters in Phumula I was assisted by a lady named Lebo to lay a complain, Restonic got in contact with me and asked me to send pictures and a video of the mattress which I did on the 23rd of April 2025 in response I was told they are attending to my query. On the 05/05/2025 I sent them a message on their WhatsApp platform to follow up on my query and I got a reply saying Faith is an agent who is going to assist me but that never happened. This morning the 06/05/2025 I phoned them on *** and I spoke to Faith who **** and said she couldn't see the problem on the bed and she tried sending me an example of pictures they required but the pictures were not going through my WhatsApp I told her to stop lying to me it's not possible that they can receive my pictures but they can't send theirs, I asked her if they can't see the pictures why don't they send a person to come and inspect the bed she said she'll send me a message on WhatsApp and I asked her another question if I should hold while she sends the message and she said No. I am so much hurt, disappointed and frustrated. I feel like I've been ****** how can you buy something that doesn't even last for 1 year. They are using cheap material. This mattress is sagging and extremely loud and it becomes worse everyday.

1 reply

19 months ago

Unhappy Customer

I was in need of fibre and I went online to enquire with Mtn on my search I came across Supersonic I app**** online submitted my banking details and everything a few days later I received a text saying that I should expect a call from a certain cellphone number to confirm if I'd be available so that they can bring the equipment and set it up. I waited and waited for a call but nothing. I've never ever received a service from them nor did I receive the equipment. I sent them emails and I tried to call them a number of times but to no avail. Now they continue to send me invoices for something that I don't even have. They attempted to charge the monthly payment from my account but with no luck. Please assist me as I don't know what to do anymore. I don't want to be listed on the credit bereau for nothing. Unhappy customer!

0 replies

31 months ago

Update/Feedback

I got a response from House and Home East Rand Mall saying my JVC soundbar was back however I need to pay R1600 and some odd rands forgetting that I got a print out of a statement with the arrears balance of R278.90 while I was at the store. My monthly instalment is R668.64 which is due for the month of January + R278.90 arrears equals to R947.54... Refrain from buying from house and home and refuse to be funded by Rainbow Finance they are ****s and they mislead their customers in everyway possible!!!

0 replies

31 months ago

Unresolved Complaint

After my shared experience with them they send me an email saying the matter would be dealt with on Monday the 22nd and I still haven't received any correspondence from them.

0 replies

31 months ago

No customer service

I bought a JVC soundbar on credit from house and home at East Rand Mall which stopped working and I reached out to them for assistance initially I thought it was just a connection cable that was faulty and I spoke to June who advised I could bring it back and she'll contact their head office this was 3 weeks ago she said the warranty no longer applies as I purchased the item more than a year ago however I can claim from the extended guarantee as it was charged on the account. Everytime I call June her answer is "the person that should assist me is on leave it's been 3 weeks and I phoned her again this morning and she said the same again the lady that I need to speak to is on leave, I then asked to speak to the store manager and she advised she's also on leave. I asked her to give their head office email address so that I can contact them directly and she said she doesn't know the email address. I am really frustrated annoyed by this situation that I'm in.

0 replies

Review Distribution

5 Star

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4 Star

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3 Star

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2 Star

0 (0%)

1 Star

8 (100%)

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