FM
Fikile M
Active since Jan 2024
9
Reviews
0
Industries
Reviews
9 reviews5 months ago
Money ****mers
I have since taken up a funeral policy for myself and my children since 2022. I have been paying my premiums until I changed the card. I phoned them and requested for their banking details so that I can continue to pay the premium month to month and I was told I had skipped a month and it would lapse o if I don't pay an amount of R281.00 I then paid a little extra as I didn't want to lose the money that I had paid since 2022.i phoned their office to enquire if I wanted to cancel would they refund me the premiums that I had paid already and the consultant that I spoke to said No they don't do refunds I would forfeit all the money that I've paid to them. I asked her if that was allowed by law and she failed to answer me, i then asked her for the ombudsman contact number as I was planning to take it further but instead of cancelling I then decided to continue to pay the premium then last month after making a payment I sent them the proof of payment a day later I was told my account is inactive and I should call their call Centre I rep**** and asked the consultant what she meant by inactive and she never came back to me.
106 replies
11 months ago
Unhappy Customer
I bought a Restonic bed at Sleep Masters 2024 May, In the 2nd month after purchasing thebed set, the bed was making loud sounds and the mattress was sagging. I went to Sleep Masters in Phumula I was assisted by a lady named Lebo to lay a complain, Restonic got in contact with me and asked me to send pictures and a video of the mattress which I did on the 23rd of April 2025 in response I was told they are attending to my query. On the 05/05/2025 I sent them a message on their WhatsApp platform to follow up on my query and I got a reply saying Faith is an agent who is going to assist me but that never happened. This morning the 06/05/2025 I phoned them on ********** and I spoke to Faith who **** and said she couldn't see the problem on the bed and she tried sending me an example of pictures they required but the pictures were not going through my WhatsApp I told her to stop lying to me it's not possible that they can receive my pictures but they can't send theirs, I asked her if they can't see the pictures why don't they send a person to come and inspect the bed she said she'll send me a message on WhatsApp and I asked her another question if I should hold while she sends the message and she said No. I am so much hurt, disappointed and frustrated. I feel like I've been ****** how can you buy something that doesn't even last for 1 year. They are using cheap material. This mattress is sagging and extremely loud and it becomes worse everyday.
0 replies
11 months ago
Unhappy Customer
I bought a Restonic bed at Sleep Masters 2024 May, In the 2nd month after purchasing thebed set, the bed was making loud sounds and the mattress was sagging. I went to Sleep Masters in Phumula I was assisted by a lady named Lebo to lay a complain, Restonic got in contact with me and asked me to send pictures and a video of the mattress which I did on the 23rd of April 2025 in response I was told they are attending to my query. On the 05/05/2025 I sent them a message on their WhatsApp platform to follow up on my query and I got a reply saying Faith is an agent who is going to assist me but that never happened. This morning the 06/05/2025 I phoned them on 0112989800 and I spoke to Faith who **** and said she couldn't see the problem on the bed and she tried sending me an example of pictures they required but the pictures were not going through my WhatsApp I told her to stop lying to me it's not possible that they can receive my pictures but they can't send theirs, I asked her if they can't see the pictures why don't they send a person to come and inspect the bed she said she'll send me a message on WhatsApp and I asked her another question if I should hold while she sends the message and she said No. I am so much hurt, disappointed and frustrated. I feel like I've been ****** how can you buy something that doesn't even last for 1 year. They are using cheap material. This mattress is sagging and extremely loud and it becomes worse everyday.
58 replies
16 months ago
Unhappy Customer
I was in need of fibre and I went online to enquire with Mtn on my search I came across Supersonic I app**** online submitted my banking details and everything a few days later I received a text saying that I should expect a call from a certain cellphone number to confirm if I'd be available so that they can bring the equipment and set it up. I waited and waited for a call but nothing. I've never ever received a service from them nor did I receive the equipment. I sent them emails and I tried to call them a number of times but to no avail. Now they continue to send me invoices for something that I don't even have. They attempted to charge the monthly payment from my account but with no luck. Please assist me as I don't know what to do anymore. I don't want to be listed on the credit bereau for nothing. Unhappy customer!
0 replies
19 months ago
*****sters
This company deducted my R140 money and i never had an agreement with them deducting my money. Then i searched the internet its about medical emergency. I called them but the number didn't go through and I tried to send them an email requesting for my money back but the gave email address serving as one of their points of contact returned undelivered. This is ***** not even by bank can stop it
0 replies
20 months ago
*****sters
I was offered a loan by Mobisos and they told me I would have to approve a R140.00 debit order in order to proceed to the next step and I would receive a text to cancel the debit within 24 hours and I never received the text so I went online to search for the same company and I managed to find their company contact details. I phoned them to cancel the debit order but the call just wouldn't go through I the tried to send them an email to support@mobisos.co.za which also bounced back. These people are *****ing our hard earned money and they need to be stopped. I would love to see them taken off business as they are misleading us as consumers and I want them to refund me my money and stop the debit order from running in my account. Capitec bank is unable to assist me, I can't dispute nor stop this debit order. Your assistance will be highly appreciated. Warm Regards Fikile Mngomezulu
0 replies
27 months ago
Update/Feedback
I got a response from House and Home East Rand Mall saying my JVC soundbar was back however I need to pay R1600 and some odd rands forgetting that I got a print out of a statement with the arrears balance of R278.90 while I was at the store. My monthly instalment is R668.64 which is due for the month of January + R278.90 arrears equals to R947.54... Refrain from buying from house and home and refuse to be funded by Rainbow Finance they are ****s and they mislead their customers in everyway possible!!!
0 replies
27 months ago
Unresolved Complaint
After my shared experience with them they send me an email saying the matter would be dealt with on Monday the 22nd and I still haven't received any correspondence from them.
0 replies
27 months ago
No customer service
I bought a JVC soundbar on credit from house and home at East Rand Mall which stopped working and I reached out to them for assistance initially I thought it was just a connection cable that was faulty and I spoke to June who advised I could bring it back and she'll contact their head office this was 3 weeks ago she said the warranty no longer applies as I purchased the item more than a year ago however I can claim from the extended guarantee as it was charged on the account. Everytime I call June her answer is "the person that should assist me is on leave it's been 3 weeks and I phoned her again this morning and she said the same again the lady that I need to speak to is on leave, I then asked to speak to the store manager and she advised she's also on leave. I asked her to give their head office email address so that I can contact them directly and she said she doesn't know the email address. I am really frustrated annoyed by this situation that I'm in.
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
9 (100%)