NZ
Nompumelelo Z
1 reviews | Active since Mar 2026
26 Mar 2026, 19:17
Eazypay taking advantage of the poor
My sister had a funeral insurance with Easypay and they failed her when they had to honor her loved ones, she is not working depending on the grant money but still make means to pay the insurance so her loved ones can be buried with dignity, she lost her son who was not in a stable condition, he was hospitalized and my sister had to run around in hospital so her son can be fine but unfortunately he didn't make it and when my sister went to claim she was advised they not paying because the son turned 21yrs and my sister took a cover that covers from 0-21 also nothing was communicated to her and the son only turned 21 on the 9th of Feb and passed on passed on the 17th of March, they still had a nerve to take the March stallment in full but not covering the child, now we are desperate and don't have money to bury the child 💔 we need help
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Replies (2)0
Replies (2)
EasyPay Insurance Limited's replyOfficial
27 Mar 2026, 08:02Good day,
Thank you for bringing this to our attention. We acknowledge your complaint. One of our consultants will be in touch shortly to assist and ensure it is resolved as quickly as possible.
We appreciate your patience and the opportunity to address your concerns.
Kind Regards,
EasyPay Insurance Team
Thank you for bringing this to our attention. We acknowledge your complaint. One of our consultants will be in touch shortly to assist and ensure it is resolved as quickly as possible.
We appreciate your patience and the opportunity to address your concerns.
Kind Regards,
EasyPay Insurance Team
Best regards,
EasyPay Insurance Limited's reply27 Mar 2026, 08:02
Official
Good day,
Thank you for bringing this to our attention. We acknowledge your complaint. One of our consultants will be in touch shortly to assist and ensure it is resolved as quickly as possible.
We appreciate your patience and the opportunity to address your concerns.
Kind Regards,
EasyPay Insurance Team
Thank you for bringing this to our attention. We acknowledge your complaint. One of our consultants will be in touch shortly to assist and ensure it is resolved as quickly as possible.
We appreciate your patience and the opportunity to address your concerns.
Kind Regards,
EasyPay Insurance Team
Best regards,
EasyPay Insurance Limited's replyOfficial
31 Mar 2026, 08:05Good day,
Kindly note that, following a comprehensive reassessment of the complaint and consideration of all relevant information, the claim has since been approved and settled accordingly. We trust that this outcome addresses your concerns and thank you for your patience throughout the review process.
Kind Regards,
EasyPay Insurance Team
Kindly note that, following a comprehensive reassessment of the complaint and consideration of all relevant information, the claim has since been approved and settled accordingly. We trust that this outcome addresses your concerns and thank you for your patience throughout the review process.
Kind Regards,
EasyPay Insurance Team
Best regards,
EasyPay Insurance Limited's reply31 Mar 2026, 08:05
Official
Good day,
Kindly note that, following a comprehensive reassessment of the complaint and consideration of all relevant information, the claim has since been approved and settled accordingly. We trust that this outcome addresses your concerns and thank you for your patience throughout the review process.
Kind Regards,
EasyPay Insurance Team
Kindly note that, following a comprehensive reassessment of the complaint and consideration of all relevant information, the claim has since been approved and settled accordingly. We trust that this outcome addresses your concerns and thank you for your patience throughout the review process.
Kind Regards,
EasyPay Insurance Team
Best regards,