EasyPay Insurance Limited
1.4|63 reviews
Responds in 6 hours 33 min
LM
Lekalabuswa M
1 reviews | Active since Member
23 Sept 2025, 13:00
Funeral cover
Easypay does not care for people, they say their claim takes 48 hours, we have submitted all documents on the 17th today is the 23rd no payment yet. And funeral is Thursday. What are we suppose to do.when you call them they said they have escalated
Helpful (0)
Replies (159)0
Replies (159)EasyPay Insurance Limited's replyOfficial
23 Sept 2025, 13:12Good day,
Thank you for bringing this to our attention. We acknowledge your complaint and are currently reviewing the matter. One of our consultants will be in touch shortly to assist and ensure it is resolved as quickly as possible.
We appreciate your patience and the opportunity to address your concerns.
Kind Regards,
EasyPay Insurance Team
Thank you for bringing this to our attention. We acknowledge your complaint and are currently reviewing the matter. One of our consultants will be in touch shortly to assist and ensure it is resolved as quickly as possible.
We appreciate your patience and the opportunity to address your concerns.
Kind Regards,
EasyPay Insurance Team
Best regards,
EasyPay Insurance Limited's reply23 Sept 2025, 13:12
Official
Good day,
Thank you for bringing this to our attention. We acknowledge your complaint and are currently reviewing the matter. One of our consultants will be in touch shortly to assist and ensure it is resolved as quickly as possible.
We appreciate your patience and the opportunity to address your concerns.
Kind Regards,
EasyPay Insurance Team
Thank you for bringing this to our attention. We acknowledge your complaint and are currently reviewing the matter. One of our consultants will be in touch shortly to assist and ensure it is resolved as quickly as possible.
We appreciate your patience and the opportunity to address your concerns.
Kind Regards,
EasyPay Insurance Team
Best regards,
EasyPay Insurance Limited's replyOfficial
23 Sept 2025, 14:03Good day,
Thank you for bringing your concern to our attention. We would like to confirm that your claim has been paid. We sincerely apologise for the inconvenience you experienced and appreciate your patience throughout this process.
Kind Regards,
EasyPay Insurance Team
Thank you for bringing your concern to our attention. We would like to confirm that your claim has been paid. We sincerely apologise for the inconvenience you experienced and appreciate your patience throughout this process.
Kind Regards,
EasyPay Insurance Team
Best regards,
EasyPay Insurance Limited's reply23 Sept 2025, 14:03
Official
Good day,
Thank you for bringing your concern to our attention. We would like to confirm that your claim has been paid. We sincerely apologise for the inconvenience you experienced and appreciate your patience throughout this process.
Kind Regards,
EasyPay Insurance Team
Thank you for bringing your concern to our attention. We would like to confirm that your claim has been paid. We sincerely apologise for the inconvenience you experienced and appreciate your patience throughout this process.
Kind Regards,
EasyPay Insurance Team
Best regards,
LM
Lekalabuswa M's updateReviewer Update
23 Sept 2025, 15:18Thank you Xolani, you called me 10 minutes after I posted and you resolved the problem. My aunt will rest well. He policy has paid and we can have a burial. Thank you easypay for doing what is right.
LM
Lekalabuswa M's update23 Sept 2025, 15:18
Reviewer Update
Thank you Xolani, you called me 10 minutes after I posted and you resolved the problem. My aunt will rest well. He policy has paid and we can have a burial. Thank you easypay for doing what is right.