Still No Product, No Refund - SNOODIE a ****?

I spotted SNOODIE on Instagram, placed my order online for their Advance Cervical Relief Pillow (Oder #1178) on 7 June 2025. Despite several follow-ups, including an email on 22 June and again on 10 July, I have not received my order, tracking number, or even a meaningful response. On 22 June, I was told that new inventory was arriving on 24 June and orders would be dispatched soon after. It's now well over a month later, and I've heard nothing further. My last request asked for confirmation of dispatch, tracking details, or a refund - all have been ignored. I called the number listed on their emails for Customer Support - 069 835 1358 - no answer. After a couple of days, I did manage to get through to someone named Njabulo, who gave me Leon Mathula's ***ner) number - 069 970 9813. Again - no answer and no return call despite my voicemail. The lack of service and communication raises several red flags: - No delivery after more than a month - Empty promises about stock - Phone calls go unanswered - No tracking or shipping confirmation - No refund offered This is unacceptable business practice and borders on *****. If SNOODIE cannot fulfill their orders or provide clear communication and refunds, they should not be trading. I am escalating this to the South African ***** Prevention Service (SAFPS) and Consumer Protection if I don't receive a full refund immediately. I strongly urge others to be cautious when buying from SNOODIE.