Poor Products

Online order received in good time, good communication. However, the issue is with the products and no aftersales support. I ordered 8kg of their Farmhouse soap which is advertised as "delicate enough for babies and skin disorders." Unfortunately the soap is harsh and drying. Worse that using cleaning detergent on hands. Interestingly, I tested the ph. Body soap is supposed to be around 9-10, the farmhouse soap tested higher, around 12. I contacted the Soap Barn, and mentioned that I would like to return the unopened 7 x 1kg buckets of soap. They refused, saying that they have a "have a strict no returns policy". This seems unreasonable, and goes against the consumer protection act. Having wasted R1000 on unusable soap, I do not recommend this store and definitely will not shop here again.