Poor quality dress and disgusting service

I bought a dress at the Space in mall of Africa by designer Colleen Eitzen, and only wore it once and it tore as a sat on my car back from an event.

I took the dress back to the store to get an exchange or refund and was told to come back as the store manager has to discuss with you the designer regarding the damaged dress. I received the below reply from the store and I am not happy. This is a very disappointing experience.

“Good Afternoon Anathi

Hope you are well.

First I would like to apologise for sending a message but I have tried to call to no avail.

Please note that as per our conversation, when you were last in the store, the designer has assessed the damaged dress as per the procedure. Unfortunately, the designer Colleen Eitzen, will not be repairing the damaged dress as per the assessment. The fabric was not damaged due to factory fault, the issue was the sizing which was small and caused the dress to be torn.

King regards Charmaine Masuku Store Manager The Space Mall of Africa” I subsequently sent a query to the mentioned designer and was completely ignored by her till this day. The message was sent in June 09 2023. The dress costed me over R1500.

I am very disappointed with this dress, The Space at mall of Africa as well as the designer for their extremely poor service.