The space Cavendish

Hi, this is the third time that my mom is coming to your store in Cavendish requesting a refund and she keeps getting inconvenienced and turned down because her credit card is from Capitec and you have no cash in your tills, we are coming from Zevenwacht and driving to the southern suburbs which is costing a chunk on fuel and now there is a possibility that we are expected to come back a FOURTH time if somebody named Neil doesn't deposit the money in our account, on average fuel is R170 to come here and it was acceptable the first time but to spend the same amount a FOURTH time to get something as simple as a refund is ludicrous! Please find a way that doesn't inconvenience my mother and myself or reimburse on fuel, each drive we make is over 30km for you lot to CONSTANTLY turn us down, and according to the consumer protection act you are failing your customers